Healthcare Business Analyst

Healthcare Business Analyst

Experience: 10+ Years

Location: Remote

Mandatory Skills:

• 10+ years of applicable senior BA experience in healthcare

• 2-3+ years of experience with ServiceNow ideally with knowledge of the Configuration Management Database (CMDB) and a broad general knowledge of SN modules (HR, PPM, etc.)

• Experience working within a managed service model supporting various BA needs

• Expertise in business requirement elicitation and user story documentation

• Ability to handle concurrent projects and tasks efficiently

• Proven experience working on large-scale projects and managing day-to-day business operational requests

• Some experience with project management

• Strong relationship-building and communication skills

Good to Have Skills:

• Experience working on CI/CD Pipelines using GitLab

• Strong knowledge of software development methodologies (SDLC, Agile)

Responsibilities:

• Demonstrate up-to-date expertise in Information Systems and apply it to the development, execution, and improvement of action plans by providing advice and guidance in the application of information and best practices

• Work closely with business units to understand customer strategy, services, roadmap, and business processes to document capabilities needed to address challenges

• Conduct a full range of BA activities on a specific project (6-month initial engagement with possible extension)

• Review end-to-end business processes to identify and address operational, financial, and technological risks

• Identify opportunities to improve efficiency by applying innovative thinking

• Lead small to mid-size projects or serve as a Business Analyst on larger, complex initiatives affecting team members and providers at the market level

• Accommodate limited travel to client sites if requested

• Support and align efforts to meet customer and business needs

• Manage customer expectations and maintain clear communication regarding project outcomes

• Stay current with evolving customer needs, leveraging various written and presentation formats (emails, newsletters, PowerPoint, etc.) to communicate updates and findings

• Facilitate meetings and presentations to diverse audiences including senior management, technical staff, and customers

• Identify and lead complex process design changes, focusing on quality improvement, reliable data, and process re-engineering

• Integrate new systems and processes with existing infrastructures and ensure alignment with long-term business strategy

• Provide and support the implementation of business solutions by partnering with stakeholders, recognizing improvement opportunities, and adapting to organizational changes

• Deliver comprehensive project-level analysis documentation including business requirements, user stories, scope matrix, use cases, sequence diagrams, future state proposals, and UAT plans

• Clearly document business, functional, non-functional, and system requirements

• Collaborate with developers and testers to implement and verify requirements

• Identify proactive and reactive improvement opportunities and assess system inefficiencies

• Increase user adoption and enhance customer satisfaction

• Serve as a liaison between Operations and IT to support system enhancements, modifications, and implementations

• Support implementation testing for all payer and vendor relationships to ensure quality data transfer and reporting down to the market level

• Develop and execute UAT test plans and facilitate the UAT process

• Support system conversions, upgrades, and enhancements

Educational Qualifications:

• Engineering Degree BE/ME/BTech/MTech/BSc/MSc

• Technical certification in multiple technologies is desirable