Test Manager

Description: Our client would like us to provide them with a contract Test Manager for a ServiceNow IRM project.
Responsibilities:

• Identify the testing requirements, create standard templates and processes.
• Improve the testing processes, as well as improve the efficiency and effectiveness of the testing teams.
• Lead creation of test management plan.
• Lead design of testing phases, including function testing, system integration testing, UAT, performance testing, security testing, and DR testing.
• Demonstrate experience working with workflows in key areas of the ServiceNow platform, specifically related to IRM.
• Responsible for testing IRM solutions created on the ServiceNow platform.
• Responsible for reporting on test progress, tracking problem reports, and determining whether test phase exit criteria is achieved.
• Creation of system test and UAT scripts and test data.
• Lead and manage Defect Review calls.
• Establish a standard process for testers to report defects.
• Manage defects in the Defect Tracking System (ALM & ServiceNow) ensuring issues are assigned and resolved in a timely manner.
• Report defect status and coordinate with key stakeholders on the program.
• Participate in release planning to ensure defects are properly documented in the release notes.

Required Skills:

• 10+ years of experience as an IT Test Manager
• Experience with ServiceNow
• Strong knowledge of GRC processes
• Experience with Tosca
• Experience with LoadRunner
• Experience in creating test strategy and approach for hybrid Agile projects.
• Knowledge of various types of testing, including unit test, system test, user acceptance testing, usability testing, security testing, performance testing, and DR testing