eCommerce Sr Front End Support Engineer - San Ramon, CA (Hybrid)

Overview

Hybrid
$65 - $70
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

React
Javascript
Shopify
eCommerce
CMS
Production Support

Job Details

Job Location: San Ramon, CA

Available rate : $65/hr - $70/hr 

10+ years of experience

Must have eCommerce background

 

About R Systems:
R Systems is a leading digital product engineering company that designs and develops chip-to-cloud software products, platforms, and digital experiences that empower its clients to achieve higher revenues and operational efficiency. Our product mindset and engineering capabilities in Cloud, Data, AI, and CX enable us to serve key players in the high-tech industry, including ISVs, SaaS, and Internet companies, as well as product companies in telecom, media, finance, manufacturing, and health verticals. We Are Great Place to Work Certified in 10 countries with a full-time workforce [India, USA, Canada, Poland, Romania, Moldova, Indonesia, Singapore, Malaysia & Thailand]! We are recognized as one of the Best Tech Brands 2024 by the Times Group and India's Top 500 Value Creators 2023 by Dun & Bradstreet.
Company Link:

 

Job Description:

  • Must have knowledge of Production Application Support. Good to have from e-commerce background.
  • Must have solid level2 support experience in eCommerce platforms prefer to have frontend skills having worked with Shopify platforms.
  • Good Knowledge of React , Javascript , HTML and CSS.
  • Exposure to Headless CMS ( Builder.io ) and Search engines like Bloomreach.
  • Hands on experience in Monitoring, Logging, Alerting, Dashboarding, and report generation in any monitoring tools such as (New Relic). This engagement is a customer using NewRelic, PagerDuty hence it is good to have this expertise.
  • Must have knowledge in ITIL framework specifically on Alerts, Incident, change management, CAB, Production deployments, Risk and mitigation plan.
  • Should be able to lead P1 calls, brief about the P1 to customer, proactive in gathering leads/ customers into the P1 calls till RCA.
  • Experience working with postman.
  • Should have knowledge on building and executing SOP, runbooks, handling any ITSM platforms (JIRA/ServiceNow/BMC Remedy)
  • Should know how to work with the Dev team, cross functional teams across time zones.
  • Should be able to generate WSR/MSR by extracting the tickets from ITSM platforms.

 

Why Join R Systems?
  • Frequent Internal Hackathons: Engage in dynamic competitions with exciting prizes to keep your skills sharp.
  • Cultural Celebrations: Strengthen our familial bonds through shared celebrations, fostering a sense of community.
  • Diverse Project Exposure: Work on a variety of projects across sectors like Healthcare, Banking, e-commerce, and Retail, collaborating with leading global brands.
  • Centre of Excellence (COE): Benefit from technical guidance and upskilling opportunities provided by our team of technology experts, helping you navigate your career path.
  • E-Learning Platform: Gain access to comprehensive e-learning platforms coupled with a robust mentorship program to enhance your skills.
  • Open Door Policy: Embrace a culture of mutual support, respect, and open dialogue, promoting a collaborative work environment.
 
If you are passionate and excited about working in a fast-paced, innovative environment, we would love to hear from you!
 
#LI-AP2
 
R Systems is an equal opportunity employer that does not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, age, or any other characteristic protected by law. We strive to build a team that reflects the diverse communities we serve, and we actively encourage applications from individuals of all backgrounds and experiences. Our commitment to equal opportunity extends to all aspects of employment, including recruitment, hiring, training, promotion, and benefits.
 
Employers have access to artificial intelligence language tools ( AI ) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.