Salesforce Education Cloud Analyst - HYBRID - Dallas, TX/ Bethesda, MD

*NOTE: MUST Have Education Cloud Experience - HYBRID - Dallas, TX/ Bethesda, MD.

*NOTE: MUST Have Education Cloud Experience - HYBRID - Dallas, TX/ Bethesda, MD.

*NOTE: MUST Have Education Cloud Experience - HYBRID - Dallas, TX/ Bethesda, MD.

Title: Senior Salesforce Business Analyst (Education Cloud)

Location: Dallas, TX/ Virginia (HYBRID)

Duration: 6-12+ months contract

JOB DESCRIPTION:

MUST have experience with

• Salesforce
• Education Cloud
• CRM Workflows
• Agile
• Waterfall
• Gherkin model

This position is critical to the project's success and will serve as the primary BA responsible for leading discovery and refinement sessions, capturing business needs, and ensuring traceable, testable user stories that align to strategic goals.

Ideal Profile Criteria:

Required Experience:

• 10+ years of business analysis experience, with 3+ years supporting complex, enterprise Salesforce projects.
• Deep understanding of Salesforce (preferably Education Cloud), CRM workflows, and user journey mapping.
• Demonstrated experience working in high-stakes, cross-functional environments with executive visibility.
• Background in higher education or public sector is a plus, though not required.

Core Responsibilities:

• Partner with developers, technical leads, and stakeholders to conduct discovery and refinement sessions.
• Elicit and document business goals, objectives, success metrics, constraints, assumptions, and acceptance criteria using the Gherkin model (Given/When/Then).
• Maintain strong documentation discipline by entering and updating all requirements in Azure DevOps to support sprint planning and traceability.
• Ensure clear, testable user stories that prioritize user and business outcomes, not technical solutions.
• Drive shared understanding and alignment across business and technical teams.
• Support backlog grooming, sprint readiness, and issue triage as needed throughout delivery.