Batch Operations Technician

DataStaff, Inc. is in immediate need of a Batch Operations Technician for a long-term contract opportunity with one of our direct clients located in Raleigh, NC.
*The candidates must be available to rotate between three OVERNIGHT shifts (5 PM to 1 AM, 10 PM to 6 AM and 1 AM to 9 AM)
Responsibilities:

• Support the day-to-day batch operation tasks and deliverables within enterprise batch processing of the client s system s batch architecture.
• Provide production operations support by performing and monitoring batch process
• Verifying batch results and supporting nightly production environments across multiple servers.
• Performing first level analysis of all data interface processing exceptions, logs
• Escalating unresolved issues and problems according to defined on-call support procedures.
• Resolve errors and escalate issues, when necessary, by working with functional teams to ensure timely analysis and resolution, in alignment with application service level objectives.
• Supporting the batch monitoring team by analyzing production workflows and recommending improvements to job schedule performance
• Providing rapid support during outages and assisting in workload automation forecasting
• Collaborating with the technology design team to ensure backup and recovery systems meet business continuity SLA requirements
• Working with application support teams and business stakeholders to define acceptable service levels and develop incident management procedures

Required Skills:

• 5 Years - Experience as a GMI Operator and Support specialist capable of monitoring/managing batch steps, analyzing and responding to user queries.
• 5 Years - Experience with batch operations, job scheduling and monitoring tools.
• 5 Years - Demonstrated ability to effectively communicate issues and status updates with business users, second level support, and development teams.
• 5 Years - Experience working with internal teams to identify opportunities to improve the product and customer experience.
• 5 Years - Demonstrated experience documenting processes and procedures as required.
• 5 Years - Experience and knowledge on Operating Systems such as Unix, Mainframe and Windows.
• 5 Years - Experience with relational database skills, Basic SQL programming
• 5 Years - Experience running shell scripts on a UNIX or similar environment; and reviewing log files.
• 5 Years - Experience with priority issues, calls with external/internal clients for troubleshooting issues and problem solving.
• Ability to communicate effectively in both oral and written formats.

This opportunity is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.