Overview
On Site
$$20/hr on W2
Accepts corp to corp applications
Contract - W2
Contract - 1 day((s))
Skills
Customer Service
Data Analysis
Microsoft Office
Active dIrectory
Microsoft Windows
Communication skills
cloud computing
Technical Services
Help Desk
Human Resources
Microsoft Azure
Adobe Creative Cloud
Perseverance
Administrative Operations
Subcontractors Relationship Management
Information Systems
Desktop Computing
Telephone Call Reception Management
Telephone Skills
Job Details
Office of Court Administration requires the services of 2 Help Desk 1, hereafter referred to as Candidate(s), who meets the general qualifications of Help Desk 1, Technical Services, Help Desk and Operations and the specifications outlined in this document for the Office of Court Administration.
All work products resulting from the project shall be considered "works made for hire" and are the property of the Office of Court Administration and may include pre-selection requirements that potential Vendors (and their Candidates) submit to and satisfy criminal background checks as authorized by Texas law. Office of Court Administration will pay no fees for interviews or discussions, which occur during the process of selecting a Candidate(s).
All work products resulting from the project shall be considered "works made for hire" and are the property of the Office of Court Administration and may include pre-selection requirements that potential Vendors (and their Candidates) submit to and satisfy criminal background checks as authorized by Texas law. Office of Court Administration will pay no fees for interviews or discussions, which occur during the process of selecting a Candidate(s).
Provides front-line technology support by answering and responding to inbound calls/emails in a timely and professional manner, gathering and analyzing information about the customer's issue and determination of the best way to resolve the problem. Provides basic support and troubleshooting, including password resets, printer configurations, break/fix instructions, website content updates, creates accounts and configure hardware as part of on boarding processs, supports audio and video equipment in conference rooms, and support for more complex issues where configuration solutions have already been documented. Responsible for ensuring that all support calls/emails are properly documented in the tracking system, escalating issues as appropriate, and communicating trends to management.
II. CANDIDATE SKILLS AND QUALIFICATIONS
| Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. | ||
| Years | Required/Preferred | Experience |
| 3 | Required | Experience delivering superior customer service (written, verbal, and in-person) across multiple delivery channels (telephone, email, in-person). |
| 2 | Required | Experience working with customers across all levels of technological proficiency. |
| 2 | Required | Experience in the support of computers, the use of applicable programs and systems (such as Microsoft Office Suite, Windows 10, and Adobe products), and troubleshooting information systems |
| 1 | Required | Experience with Active Directory |
| 1 | Required | Experience with cloud platforms and technologies like Microsoft Azure |
| 1 | Preferred | A strong desire to grow and advance within an organization with an opportunistic landscape |
| 1 | Preferred | A strong desire to grow and advance within an organization with an opportunistic landscape |
III. TERMS OF SERVICE
Services are expected to start 12/01/2025 and are expected to complete by 07/01/2026. Total estimated hours per Candidate shall not exceed 1000 hours. This service may be amended, renewed, and/or extended providing both parties agree to do so in writing.
IV. WORK HOURS AND LOCATION
Services shall be provided during normal business hours unless otherwise coordinated through the Office of Court Administration. Normal business hours are Monday through Friday from 8:00 AM to 5:00 PM, excluding State holidays when the agency is closed.
The primary work location(s) will be at Office of Court Administration, 205 W 14th St, Austin, TX 78701. The working position is On Site. Any and all travel, per diem, parking, and/or living expenses shall be at the Candidate's and/or Vendor's expense. Office of Court Administration will provide pre-approved, written authorization for travel for any services to be performed away from the primary work location(s). Pre-approved travel expenses are limited to the rates and comply with the rules prescribed by the State of Texas for travel by its classified employees, including any requirement for original receipts.
The Candidate(s) may be required to work outside the normal business hours on weekends, evenings and holidays, as requested. Payment for work over 40 hours will be at the hourly rate quoted and must be coordinated and pre-approved through Office of Court Administration.
The primary work location(s) will be at Office of Court Administration, 205 W 14th St, Austin, TX 78701. The working position is On Site. Any and all travel, per diem, parking, and/or living expenses shall be at the Candidate's and/or Vendor's expense. Office of Court Administration will provide pre-approved, written authorization for travel for any services to be performed away from the primary work location(s). Pre-approved travel expenses are limited to the rates and comply with the rules prescribed by the State of Texas for travel by its classified employees, including any requirement for original receipts.
The Candidate(s) may be required to work outside the normal business hours on weekends, evenings and holidays, as requested. Payment for work over 40 hours will be at the hourly rate quoted and must be coordinated and pre-approved through Office of Court Administration.
V. OTHER SPECIAL REQUIREMENTS
- CompTIA A+, CompTIA ITF+, or equivalent certification highly preferred.
- Strong preference for temp to hire possibility. OCA is looking for candidates that can work well in our environment and would like the ability to potentially hire staff on as full-time employees within a negotiated time frame (not to exceed 6 months).
VI. ADDITIONAL TERMS AND CONDITIONS
VII. RIGHT TO AMEND OR WITHDRAW SOLICITATION
DIR reserves the right to alter, amend or modify any provisions of this solicitation, or to withdraw this solicitation, at any time prior to the award of a Work Order pursuant hereto, if it is determined by DIR to be in the best interest of the State to do so.
VIII. RESPONSE DEADLINE
Vendor shall respond in accordance with Customer specifications, with proposed candidate resumes and the response must be received by 11/26/2025 @ 5:00 PM (CT).
IX. EVALUATION OF RESPONSES
- Response must be submitted in accordance with Customer specifications by the response deadline listed in Section VIII of this solicitation. Failure to do so will result in disqualification of the response.
- Vendor hereby represents to DIR they are registered as a Texas Vendor, with all necessary Texas taxpayer identification numbers with the Comptroller of Public Accounts and be in good standing with that office, and otherwise be authorized to do business with the State of Texas.
- Form D (Right to Represent) - a Candidate whose name and Form D is submitted by more than one vendor for the same opportunity may be considered by the Customer. The Customer, at its discretion, may hire a Candidate submitted by multiple Vendors.
- Vendors may not submit resumes outside of the process for solicitations. (Appendix A, Section 11. C).
- Vendor is prohibited from contacting a Customer to discuss an "open" competitive solicitation during the Work Order Solicitation; however, Vendor is allowed to market their business to Customers. (Appendix A, Section 13. 3)
- Vendor is prohibited from submitting a substitute candidate during the interview process if the original candidate is no longer available. Vendor may offer a replacement candidate, if the Purchase Order (PO) has been issued and the original candidate is no longer available. (Appendix A, Section 11. E).
- The Vendor and/or its subcontractors, if any, shall certify that they are not suspended or debarred from doing business with the federal government as listed in the Excluded Parties List System (EPLS) maintained by the General Services Administration, and (x) as of the effective date of the Contract, are not listed in the prohibited vendors list authorized by Executive Order #13224, "Blocking Property and Prohibiting Transactions with Persons Who Commit, Threaten to Commit, or Support Terrorism," published by the United States Department of the Treasury, Office of Foreign Assets Control. DIR will verify EPLS status via the . Vendors listed on the prohibited vendors list will result in disqualification of the entire response.
X. RESPONSE FORMAT
The Vendor response shall follow the format described below. Submit only the following:
- Candidate Reference Form, submit copy for each Candidate.
- Candidate Qualifications - Vendor must complete and merge with resume.
- Candidate Acknowledgement Form, Vendor must obtain signature from Candidate and merge with resume.
- Candidate Resume - submit copy for each Candidate.
- Vendor may submit no more than 5 candidate resume(s) for this job.
- Candidate Reference Form, Candidate Qualification Form, Candidate Acknowledgement Form, and Candidate Resume to be merged into one (1) document and sent to the Customer in accordance with Customer specifications in PDF Format. Order of merge is to be: Candidate Qualification Form, Candidate Resume, Candidate Reference Form and Candidate Acknowledgement Form.
- Instructions for where to send forms and resume(s):
XI. INSTRUCTIONS FOR VENDOR RESPONSE
Follow these instructions carefully:
- Log into the portal and complete the following for each Candidate.
- Candidate Name
- Hourly Rate: Rates shall not exceed the Not-to-Exceed rates contained in Vendor's contract with DIR for the noted position(s). In the event that the Vendor submits an hourly bill rate that exceeds the NTE bill rate in the contract, the candidate will be submitted to the Customer with an hourly bill rate that is reduced to the NTE hourly bill rate in the contract. (Appendix A, Section 12. A.). If the Customer submits a Solicitation that does not require an NTE rate, then the rate will be negotiated between the Customer and Vendor prior to Award.
- Date of Candidate availability
- If sub-contracted provide company name, sub-contract in accordance withcentage and company HUB type.
- Vendors certified as Historically Underutilized Businesses (HUBs) by the State Procurement Division (SPD) shall include HUB Ethnicity & Gender Codes as defined by the SPD. Insert HUB Ethnicity/Gender code assigned to the Vendor by the SPD. If vendor is not a HUB insert N/A. Vendor shall use the HUB Ethnicity & Gender Codes assigned to the Vendor by the SPD. DIR shall verify Vendor's HUB Ethnicity & Gender Codes status via the .
- Send resume packet for each Candidate (Instructions in Section X)
- Name the resume packet (PDF) document(s) following the guidelines below:
- Solicitation Number, Vendor Name and Candidate Name. i.e.: 52905008_VendorName_CandidateName.pdf
- Order of merged PDF is to be:
- Candidate Qualification Form
- Candidate Resume
- Candidate Reference Form
- Candidate Acknowledgement Form.
XII. SOLICITATION CONTACT
- For questions or comments regarding the solicitation, contact .
- For contract related questions, refer to the Contract Manager listed on the .
CANDIDATE REFERENCE
| Solicitation Number: OCANov25HD | Title/Level: Help Desk 1 |
| Candidate Name: | Category: Technical Services, Help Desk and Operations |
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| Phone Number (Required include area code): |
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