Senior Analyst, Web System Support

Role Name: Senior Analyst, Web System Support Location: Columbia, SC (Onsite is highly preferred but open to Remote) Schedule: 8:30 a.m. to 5 p.m - Possible overtime, when needed to meet project timeline. Contract length: 6 months (possibility of extension)

Job Summary: Duties/About the role:
Works as part of a team to support and analyze production system problems and recommend workable solutions.

• 30% Perform system support, configurations, scheduling and/or tuning/modification of application products. Make recommendations for technology solutions.
• 30% Provide basic technical support for system performance concerns. Report abnormal results/issues from production processing. Consult with senior peers on non-complex projects.
• 20% Assist in system performance monitoring and capacity. May also assist with system analysis activities.
• 10% Participate in work sessions and walkthroughs for implementations, releases, data conversion projects and/or disaster recovery exercises.
• 10% Complete administrative tasks such as spreadsheets, logs, management tools checklists and maintaining quality/department documents.

Day to Day:
A typical day for a Senior Analyst, Web System Support II involves a combination of system administration, troubleshooting, integration, and support activities across web and cloud-based environments.

• They begin by monitoring system health and performance on Linux/Unix servers, using scripts and logs to proactively identify and resolve issues.
• They may administer and configure web servers such as Apache or Tomcat, ensuring that hosted applications are running securely and efficiently.
• Throughout the day, they use Jira to manage and track support tickets and system issues, while Git and Jenkins are used to maintain the build environment, support CI/CD pipelines, and deploy updates.
• They often integrate applications across environments, ensuring seamless communication between systems and services.
• When working on long-term IT strategies, they provide design recommendations and evaluate new technologies for future integration.
• They may also support deployments, monitor cloud resources, or troubleshoot issues using tools like Splunk or DataDog.
• In addition, they provide support for user and system problems, offer design recommendations aligned with long-term IT strategy, and contribute expertise in application integration.
• They are also responsible for maintaining the build environment, including the issue tracking system, to ensure smooth and efficient development and deployment workflows.

Team Info/Team name:
CBIC Cloud Migration

Required Experience:
1 year of technical experience with systems analysis, design, and/or of programming experience or other job related IT experience or successful completion of client Entry Level Training Program.

Required Education:
Bachelor's degree in Computer Science, Information Technology or other job related degree. or 4 years of job related work experience or 2 years of job related experience plus an associate s degree in Computer Science, Information Technology or other job related degree.

Required Technologies:

• Agile Experience
• Cloud hosted application experience Linux/Unix Operating System
• Web/Application Servers such as Apache or Tom Cat
• Medicare Experience
• Jira/Confluence
• Jenkins
• Git

Required Skills and Abilities:

• Comprehends basic data storage techniques, basic database philosophy, database management, and simple programming techniques.

• Basic understanding of the requirements for maintaining production systems and the effect of program changes.
• Understands how to use structured techniques in new program development.
• Basic understanding of development, quality assurance, and integration methodologies.
• Good communication and interpersonal skills.
• Able to work well under pressure and as part of a team. Pays attention to detail.

Required Software and Other Tools: Basic knowledge of relevant operating systems, programming languages, and/or development/productivity tools and their usage in the company.

Work Environment: Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer. Customer-focused, project-oriented applications support environment.
Nice To Have:
Monitoring tools such as Splunk and Datadog are highly valuable for system support, performance monitoring, and root cause analysis.