Desktop Support Consultant

Job Title: Desktop Support Consultant

Location: Trenton, NJ (Onsite)

Duration: Long Term

In-Person

Job Description:

3+ years of experience supporting/troubleshooting audio/video productions and live event support including operating video conference room technologies and hybrid meeting support (Zoom, Teams, Skype, GoTo meetings, Webex)

Note: The role is onsite and does involve some travel to other offices in NJ.
Prepare, operate, support, and maintain audio/video IT equipment during recording sessions or live events

Qualifications:

• Strong understanding of sound dynamics and acoustics
• Audio\video production experience in various audio\video technologies and software (Crestron, Extron, Polycom, Adobe and Camtasia experience a plus)
• Hands on, helpdesk experience within the Windows environment
• Experience with virtual conferencing platforms such as Zoom, Teams, Skype, GoTo meetings, Webex and assisting with the hosting of meetings
• Proven ability to diagnose and troubleshoot both A/V and PC related technical issues
• Ability to work with senior management supporting events and cope with a fast changing environment
• The ability to work as a team or independently
• The ability to prepare documentation, knowledge transfer, train staff, presenters, and technical staff etc.
• The ability to document processes and associated materials and support knowledge transfer

Responsibilities:

• Prepare, operate, support, and maintain audio/video IT equipment during recording sessions or live events
• Collaborate with presenters, producers, directors, and other team members to achieve desired sound\video
• Troubleshoot technical issues related to audio, video and IT equipment

Travel to alternative work office locations (Newark, Trenton, Cherry Hill regions) may be required based on the event calendar and scheduling.