Overview
On Site
Depends on Experience
Contract - W2
Contract - 12 Month(s)
Skills
sccm
azure
o365
Active Directory
Job Details
Desktop support Field Service Technician
Poughkeepsie, NY
6 12-months contract to hire
Education: At least a bachelor s degree (or equivalent experience) in Computer Science, Software/Electronics Engineering, Information Systems, or a closely related field is Preferred.
RESPONSIBILITIES:
- Respond to service calls in a timely manner, diagnosing and resolving hardware, software and audio and visual (AV) issues.
- Provide training and support to staff and contractors.
- Install, configure, and maintain computer systems, networks, peripherals and AV systems.
- Provide technical support and training to end-users.
- Resolve complex and escalated technical problems related to network connectivity, software applications, and hardware components.
- Use advanced tools, techniques and applications to remediate issues.
- Maintain detailed records of service calls, troubleshooting steps, and equipment configurations in the service ticketing system.
- Prepare technical reports and documentation as required.
- Provide excellent customer service by ensuring timely and efficient resolution of support requests.
- Work with vendors to install technology and resolve and escalate technical problems on vendor systems and hardware.
- Set up and operate audio and video equipment for events, meetings, and presentations. MTR Rooms
- Off-site AV support for the Executive Team
- Mobile support
- M365 support
- Drive to branches
- Service Now knowledge preferred if possible as we are moving to that technology
- VDI knowledge preferred if possible as we are moving to that technology
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.