Overview
On Site
$25 - $35 hourly
Contract - W2
Contract - Temp
Skills
Recruiting
Network
Spring Framework
Root Cause Analysis
Collaboration
Product Engineering
Knowledge Sharing
Documentation
Standard Operating Procedure
Knowledge Base
Physical Layer
Data Link Layer
Testing
Customer Engagement
Continuous Improvement
Training
Hardware Troubleshooting
Firmware
Analytical Skill
Conflict Resolution
Problem Solving
ROOT
Debugging
Wireshark
Microsoft Windows
WPA
WinDbg
Scripting
Windows PowerShell
Python
Log Analysis
Communication
Technical Writing
Work Ethic
Accountability
Management
Microsoft
Windows Client
CompTIA
Technical Support
System Administration
Computer Hardware
Computer Networking
TCP/IP
Dragon NaturallySpeaking
DNS
DHCP
Wireless Communication
Artificial Intelligence
Messaging
Job Details
RESPONSIBILITIES:
Kforce has a client in Spring, TX hiring a motivated 3rd Level Support Engineer to join their Commercial support team. The Support Engineer will be at the forefront of diagnosing and resolving advanced hardware, software and network connectivity issues across PC notebooks, desktops, and Chromebooks for enterprise customers. This position is fully onsite in Spring, TX, Monday - Friday.
Roles & Responsibilities:
* Resolve complex escalations: Serve as the final escalation point for issues that cannot be resolved by L1/L2 support
* Root cause analysis: Identify underlying causes of recurring problems, propose preventive measures, and implement permanent fixes
* Cross-team collaboration: Partner with product engineering, development teams, and external vendors to resolve bugs, design flaws, or third-party issues
* System & hardware troubleshooting: Diagnose and resolve advanced problems involving Windows OS, drivers, firmware, and enterprise applications
* Knowledge sharing: Create detailed documentation, standard operating procedures (SOPs), and contribute to the knowledge base to empower L1/L2 support
* Testing & validation: Perform system, driver, and firmware testing to validate fixes and ensure solution stability in production environments
* Vendor & customer interaction: Interface with vendors, partners, and customers during escalations; provide clear, professional communication throughout resolution
* Continuous improvement: Identify gaps in processes, tools, or training and propose improvements to enhance efficiency across the support organization
REQUIREMENTS:
* Advanced experience with Windows internals (services, registry, Event Viewer, PowerShell/CMD)
* Hardware troubleshooting experience for notebooks, desktops, workstations, and peripherals (docks, displays, etc.)
* Experience with driver and firmware operations, validation, and update processes
* Analytical & Problem-Solving: Strong diagnostic skills to analyze complex technical issues and implement root cause resolutions
* Debugging Expertise: Hands-on experience with tools such as Wireshark, Windows Performance Analyzer (WPA), and WinDbg
* Scripting & Automation: Proficiency in PowerShell or Python for automation, log analysis, and validation tasks
* Communication: Clear and concise technical writing and the ability to explain complex topics to technical and non-technical audiences
* Work Ethic & Ownership: Demonstrated reliability, accountability, and ability to manage high-pressure escalations
Preferred Qualifications:
* Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
* Certifications such as Microsoft Certified: Windows Client/Server, CompTIA A+ or equivalent
* 5+ years of experience in enterprise-level technical support, system administration, or similar role
* Experience supporting enterprise hardware/software ecosystems in a fast-paced environment
* Networking knowledge: Familiarity with TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting is strongly preferred
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client in Spring, TX hiring a motivated 3rd Level Support Engineer to join their Commercial support team. The Support Engineer will be at the forefront of diagnosing and resolving advanced hardware, software and network connectivity issues across PC notebooks, desktops, and Chromebooks for enterprise customers. This position is fully onsite in Spring, TX, Monday - Friday.
Roles & Responsibilities:
* Resolve complex escalations: Serve as the final escalation point for issues that cannot be resolved by L1/L2 support
* Root cause analysis: Identify underlying causes of recurring problems, propose preventive measures, and implement permanent fixes
* Cross-team collaboration: Partner with product engineering, development teams, and external vendors to resolve bugs, design flaws, or third-party issues
* System & hardware troubleshooting: Diagnose and resolve advanced problems involving Windows OS, drivers, firmware, and enterprise applications
* Knowledge sharing: Create detailed documentation, standard operating procedures (SOPs), and contribute to the knowledge base to empower L1/L2 support
* Testing & validation: Perform system, driver, and firmware testing to validate fixes and ensure solution stability in production environments
* Vendor & customer interaction: Interface with vendors, partners, and customers during escalations; provide clear, professional communication throughout resolution
* Continuous improvement: Identify gaps in processes, tools, or training and propose improvements to enhance efficiency across the support organization
REQUIREMENTS:
* Advanced experience with Windows internals (services, registry, Event Viewer, PowerShell/CMD)
* Hardware troubleshooting experience for notebooks, desktops, workstations, and peripherals (docks, displays, etc.)
* Experience with driver and firmware operations, validation, and update processes
* Analytical & Problem-Solving: Strong diagnostic skills to analyze complex technical issues and implement root cause resolutions
* Debugging Expertise: Hands-on experience with tools such as Wireshark, Windows Performance Analyzer (WPA), and WinDbg
* Scripting & Automation: Proficiency in PowerShell or Python for automation, log analysis, and validation tasks
* Communication: Clear and concise technical writing and the ability to explain complex topics to technical and non-technical audiences
* Work Ethic & Ownership: Demonstrated reliability, accountability, and ability to manage high-pressure escalations
Preferred Qualifications:
* Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
* Certifications such as Microsoft Certified: Windows Client/Server, CompTIA A+ or equivalent
* 5+ years of experience in enterprise-level technical support, system administration, or similar role
* Experience supporting enterprise hardware/software ecosystems in a fast-paced environment
* Networking knowledge: Familiarity with TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting is strongly preferred
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.