Overview
On Site
USD 156,000.00 - 171,000.00 per year
Full Time
Skills
Innovation
Spectrum
Health Care
Cloud Computing
Jersey
IT Service Management
Reporting
Service Level
Pricing
Billing
Educate
Regulatory Compliance
Corrective And Preventive Action
Configuration Management Database
Partnership
Application Lifecycle Management
TLM
Business Plans
Estimating
SAP
Corporate Finance
Incident Management
Communication
Problem Management
ROOT
Knowledge Management
KCS
Coaching
KPI
Service Delivery
Collaboration
Service Management
Process Improvement
Information Systems
Computer Science
Enterprise Resource Planning
Law
Management
SAP BASIS
Life Insurance
Legal
Insurance
Job Details
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at ;br>
Job Function:
Technology Product & Platform Management
Job Sub Function:
Platform/Cloud Engineering
Job Category:
Scientific/Technology
All Job Posting Locations:
Raritan, New Jersey, United States of America
Job Description:
Employer: Johnson & Johnson Services, Inc.
Job Title: IT Manager - ERP Shared Services/Reliability Engineer
Job Code: A011.7991
Job Location: Raritan, NJ
Job Type: Full-Time
Rate of Pay: $156,000 - $171,000/year
Job Duties: Ensure that an agreed level of IT service is provided for all current IT services and that future services are delivered to achievable targets. Responsible for the full SLM Lifecycle (Create SLAs/OLAs/Contracts, Define Service Level Requirements, Monitor & Report on Service Levels, Perform Service Level Reviews), including CSI initiatives that improve service. Review generated forecasts, pricing, and billing with partners/customers. Educate partners and users on how to engage with AM (portfolio changes, request catalog, etc.). Ensure data and compliance assessments are completed as required. Manage NC/CAPA as needed. Analyze portfolio scope, identify opportunities, and facilitate portfolio changes (add/change/deactivate). Manage the portfolio of business applications under AM support and ensure CMDB data accuracy. In partnership with App Dev and Infrastructure, identify ALM/TLM initiatives for inclusion in the PLO business plan. Perform impact assessments and high-level cost estimates. Have overall responsibility for Incident Management for SAP-Corporate Finance Business Services. Collaborate with other technology service teams to ensure incidents are efficiently investigated end-to-end with minimal hand-offs between teams. Monitor progress on the resolution of known errors and advise incident management staff on the best available workaround for incidents. Own communication to business/BT on major incidents and problem management progress. Manage and provide guidance in analyzing problems to identify the root cause, prioritization, and classification. Promote KM best practices and champion improvement initiatives. Attend and contribute to KCS Council. Contribute to and maintain KAs in repositories and coaching resources within the organization. Responsible for Knowledge Lifecycle (IT Knowledge Strategy, IT Knowledge Capture, IT Knowledge Structuring and Retention, IT Knowledge Access and Sharing). Use KPIs and customer feedback to identify and implement service improvement opportunities, self-service capabilities, and automation to enhance overall service delivery. Collaborate with Technology Product Owners and other Service Managers to identify and implement service management process improvements.
Requirements: Employer will accept a Bachelor's degree in Information Systems, Computer Science, or related field and 8 years of experience in the job offered or in a IT Manager - ERP Shared Services/Reliability Engineer-related occupation.
This job posting is anticipated to close on 6/16/2025.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center () or contact AskGS to be directed to your accommodation resource.
The anticipated base pay range for this position is :
$156,000 - $171,000/year
Additional Description for Pay Transparency:
The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/performance year. Bonuses are awarded at the Company's discretion on an individual basis. Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company's long-term incentive program. Employees are eligible for the following time off benefits: Vacation - up to 120 hours per calendar year Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington - up to 56 hours per calendar year Holiday pay, including Floating Holidays - up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year Additional information can be found through the link below. The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.
Job Function:
Technology Product & Platform Management
Job Sub Function:
Platform/Cloud Engineering
Job Category:
Scientific/Technology
All Job Posting Locations:
Raritan, New Jersey, United States of America
Job Description:
Employer: Johnson & Johnson Services, Inc.
Job Title: IT Manager - ERP Shared Services/Reliability Engineer
Job Code: A011.7991
Job Location: Raritan, NJ
Job Type: Full-Time
Rate of Pay: $156,000 - $171,000/year
Job Duties: Ensure that an agreed level of IT service is provided for all current IT services and that future services are delivered to achievable targets. Responsible for the full SLM Lifecycle (Create SLAs/OLAs/Contracts, Define Service Level Requirements, Monitor & Report on Service Levels, Perform Service Level Reviews), including CSI initiatives that improve service. Review generated forecasts, pricing, and billing with partners/customers. Educate partners and users on how to engage with AM (portfolio changes, request catalog, etc.). Ensure data and compliance assessments are completed as required. Manage NC/CAPA as needed. Analyze portfolio scope, identify opportunities, and facilitate portfolio changes (add/change/deactivate). Manage the portfolio of business applications under AM support and ensure CMDB data accuracy. In partnership with App Dev and Infrastructure, identify ALM/TLM initiatives for inclusion in the PLO business plan. Perform impact assessments and high-level cost estimates. Have overall responsibility for Incident Management for SAP-Corporate Finance Business Services. Collaborate with other technology service teams to ensure incidents are efficiently investigated end-to-end with minimal hand-offs between teams. Monitor progress on the resolution of known errors and advise incident management staff on the best available workaround for incidents. Own communication to business/BT on major incidents and problem management progress. Manage and provide guidance in analyzing problems to identify the root cause, prioritization, and classification. Promote KM best practices and champion improvement initiatives. Attend and contribute to KCS Council. Contribute to and maintain KAs in repositories and coaching resources within the organization. Responsible for Knowledge Lifecycle (IT Knowledge Strategy, IT Knowledge Capture, IT Knowledge Structuring and Retention, IT Knowledge Access and Sharing). Use KPIs and customer feedback to identify and implement service improvement opportunities, self-service capabilities, and automation to enhance overall service delivery. Collaborate with Technology Product Owners and other Service Managers to identify and implement service management process improvements.
Requirements: Employer will accept a Bachelor's degree in Information Systems, Computer Science, or related field and 8 years of experience in the job offered or in a IT Manager - ERP Shared Services/Reliability Engineer-related occupation.
This job posting is anticipated to close on 6/16/2025.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center () or contact AskGS to be directed to your accommodation resource.
The anticipated base pay range for this position is :
$156,000 - $171,000/year
Additional Description for Pay Transparency:
The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/performance year. Bonuses are awarded at the Company's discretion on an individual basis. Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company's long-term incentive program. Employees are eligible for the following time off benefits: Vacation - up to 120 hours per calendar year Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington - up to 56 hours per calendar year Holiday pay, including Floating Holidays - up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year Additional information can be found through the link below. The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.