Desktop Support - AV Analyst

Overview

On Site
Contract - W2
Contract - 4 month(s)
10% Travel

Skills

windows

Job Details

Note: The role is onsite and does involve some travel to other offices in .
Mode of interview: Both Webcam & In-Person

3+ years of experience supporting/troubleshooting audio/video productions and live event support including operating video conference room technologies and hybrid meeting support (Zoom, Teams, Skype, GoTo meetings, Webex)

Prepare, operate, support, and maintain audio/video IT equipment during recording sessions or live events

Qualifications:

Strong understanding of sound dynamics and acoustics

Audio\\video production experience in various audio\\video technologies and software (Crestron, Extron, Polycom, Adobe and Camtasia experience a plus)

Hands on, helpdesk experience within the Windows environment

Experience with virtual conferencing platforms such as Zoom, Teams, Skype, GoTo meetings, Webex and assisting with the hosting of meetings

Proven ability to diagnose and troubleshoot both A/V and PC related technical issues

Ability to work with senior management supporting events and cope with a fast changing environment

The ability to work as a team or independently

The ability to prepare documentation, knowledge transfer, train staff, presenters, and technical staff etc.

The ability to document processes and associated materials and support knowledge transfer

Responsibilities:

Prepare, operate, support, and maintain audio/video IT equipment during recording sessions or live events

Collaborate with presenters, producers, directors, and other team members to achieve desired sound\\video

Troubleshoot technical issues related to audio, video and IT equipment

Travel to alternative work office locations (Newark, Trenton, Cherry Hill regions) may be required based on the event calendar and scheduling.
Required/Desired Skills
Skill Required /Desired Amount of Experience Candidate Experience (in years) Last Used ( in years)
Experience with sound dynamics and acoustics Required 3 Years
Audio\video production experience in various audio\video technologies and software (Crestron, Extron, Polycom, Adobe and Camtasia experience a plus) Required 3 Years
Hands-on Window OS Help Desk experience Required 5 Years
Experience Troubleshooting technical issues related to audio, video Required 3 Years
Experience documenting processes and associated materials and in providing knowledge transfer. Required 3 Years
Experience Troubleshoot technical issues related to PC Hardware Required 5 Years

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