Overview
Skills
Job Details
MUST HAVE EXPERIENCE WORKING ON SERVERS (WIRING AND HARDWARE)
HEAVY LIFTING REQUIRED
Job Description:
Engineers will provide troubleshooting, repair, parts ordering, preventative maintenance and Installation of Dell product located at Customer Site.
o Triage issues with direction from Dell Support
o Execute plan of action from Dell Domain Engineer/L3
o Document POA Results, logs and service reports (Parts numbers/PPID of old/new parts replaced) to Dell via case email
o Reseating parts, swap or replace parts
o Server Testing and validation (running diagnostics, capturing and uploading logs)
o Upgrading Firmware as needed
o Parts locker management, manage inbound and outbound parts
o Spare parts management, separate from parts locker (during CW server deployments)
- Parts return to Dell
You will be successful in this role if you have:
- High School Diploma or GED required
- May require technical certification or Associate Degree
- Generally, 4-6 years' experience in area of responsibility
THE CLIENT WILL USE THE FOLLOWING CRITERIA TO EVALUATE CANDIDATES
Proximity & Availability
-Candidate lives locally (within 15 45 minutes of the work site)
- Comfortable with daily commute
-Willing to work shifts and be on-call
Technical Ability
-Hands-on experience with server hardware (CPU, memory, power supply, GPU replacements, server builds)
-Experience with server swaps and deployments
-Experience replacing server components (CPUs, memory, power supplies, GPUs, full server replacements)
-Experience with water cooling servers (desirable, not required)
-Familiarity with Linux
-Has built PCs
-Follows provided Plan of Action (POA) from support
-Stays current with technology (reading, company announcements, continuous learning)
-Can handle the physical demands of the job
Documentation
-Provides real-time, detailed documentation
-Demonstrates good documentation habits
-Has experience in documentation
Communication & Team Fit
-Communicates clearly, directly, and proactively
-Is personable and articulate
-Provides detailed examples
-Works well in a team and maintains a positive attitude
-Does not require excessive prompting or give elusive answers
Work Ethic & Prioritization
-Demonstrates strong work ethic and accountability
-Can prioritize tasks based on severity and customer demand
-Shows initiative and thrives in fast-paced, critical environments
-No periods of inactivity, lack of initiative, or difficulty handling pressure