Lead ServiceNow Developer

Title: Lead ServiceNow Developer

Location: Remote

Must have CSA, CAD would be a great but not required.

The Lead ServiceNow Developer will play a pivotal, technical-leadership role in successfully deploying ServiceNow solutions for our clients. This role will be responsible for configuring, customizing, and implementing ServiceNow applications to meet specific business requirements. Technical expertise and attention to detail are critical to the success of our projects and the satisfaction of our clients.

Your responsibilities include:

Solution Discovery & Design: Work closely with Solutions Architects and Business Analysts to understand and document the business outcomes and functional requirements, and translate them into effective ServiceNow solution designs.

Technical Implementation: Collaborate with cross-functional teams to implement ServiceNow solutions to align with the designed requirements and ensure solutions meet industry best practices. Develop and maintain complex scripts, business rules, and UI policies.

Data Migration: Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition. Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields.

Integration Management: Assist architects and senior developers in the integration of ServiceNow with other systems and applications to create seamless end-to-end processes.

Technical Documentation: Create detailed documentation of configurations, customizations, data schemas, and other technical decisions for future reference.

Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes.

User Training: Support end-user training to ensure a smooth adoption of the implemented solution.

Change Management: Support change management efforts by assisting senior developers, architects, and users during the transition period, addressing inquiries, and resolving issues promptly.

Incident and Problem Resolution: Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to provide timely resolution to incidents and problems.

Security and Compliance: Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements.

Continuous Learning: Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform. Continue the certification and training process to meet Practice standards and growth areas and contribute to the continued success of the team.

Mentorship: Provide technical guidance to Associate ServiceNow Developers. Support the growth of other Practice members to meet the needs of their role, the business, and future growth opportunities. Share solutions and lessons learned with the Practice.

Collaboration and Communication: Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective, regular communication, including risks, issues, successes, and overall project status.

Required Experiences and Certifications

9+ years of experience in ServiceNow

ServiceNow Certified System Administrator

3+ years of experience in App Engine

1+ years of experience with the Portal

!+ years of experience within integrations

1+ years of experience leading teams and the ability to identify issues and determine solutions without impacting the system

1+ years of experience in an Agile environment

4+ years of experience interfacing and explaining technical concepts to technical and non-technical audiences

1+ years of experience working in a fast-paced environment

ship is required (required by the federal government for this position).

Must have a DHS Public Trust or Secret clearance.

MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.