Overview
On Site
USD 20.00 - 25.00 per hour
Full Time
Skills
Testing
Computer Hardware
Operating Systems
Web Browsers
Network
Printing
Preventive Maintenance
Project Management
Inventory Management
Storage
Operational Efficiency
Technical Support
Regulatory Compliance
IT Service Management
Knowledge Base
Analytical Skill
Collaboration
Management
Microsoft Office
Microsoft Windows
Microsoft
Microsoft SCCM
Remote Support
Hardware Support
Job Details
Description
The role of a Technology Support Specialist II within our organization is to serve as one of the first points of contact for customers seeking technical assistance over the phone, email, or in-person. This position will work with end users to troubleshooting level two tasks (e.g., installation, testing, and technical tasks in support of hardware, software, and fleet printing systems) and will support the maintenance of the environments technical equipment.
Essential Responsibilities:
Provide level two technical support and diagnosis of operating systems and applications to users of computers (PC & Mac devices) to include tasks such as new machine setup, email configurations, office applications, web browsers, network, fleet printing, and other support needs.
Assists in performing diagnostics and preventative maintenance to ensure that computer desktop systems are operational.
Assists with the project management aspects of upgrading computer fleet to include recording all serial numbers, developing a deployment schedule, and physically deploying the devices across campus.
Follows the inventory management protocols and ensures the secure storage of IT assets.
Assist with troubleshooting and maintaining Extron systems and configurations.
Providing recommendations for improvements to operational efficiency that will result in better service.
Participate in ongoing support of internal systems, events, and A/V needs.
Regularly engages in learning new methods of providing technical support.
Continually maintains skills and knowledge relative to the position and technology industry, including best practices, evolving operational requirements, and industry trends.
Serve as team member and contributor for major IT initiatives and projects.
Responsible for ensuring that assigned tasks are completed in compliance with various institutional and regulatory requirements.
Contribute to the IT Services Knowledge Base and update SOPs and resources as needed.
Able to confront unfamiliar problems and enact an analytical mindset to solve problems.
Ability to work together with users of a less technical level and explain the workings of a system in simple terms.
Update and resolve tickets in a timely manner in alignment with department SLAs and direct unresolved issues to the next level of support personnel.
Imaging devices and leveraging different asses management tools
Skills
Office 365, Windows 10, Windows 11, Microsoft Intune, SCCM, Technical troubleshooting, Desktop support, Software upgrades, Hardware support
*** This position is on site Monday - Friday ***
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Keuka Park,NY.
Application Deadline
This position is anticipated to close on Sep 5, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The role of a Technology Support Specialist II within our organization is to serve as one of the first points of contact for customers seeking technical assistance over the phone, email, or in-person. This position will work with end users to troubleshooting level two tasks (e.g., installation, testing, and technical tasks in support of hardware, software, and fleet printing systems) and will support the maintenance of the environments technical equipment.
Essential Responsibilities:
Provide level two technical support and diagnosis of operating systems and applications to users of computers (PC & Mac devices) to include tasks such as new machine setup, email configurations, office applications, web browsers, network, fleet printing, and other support needs.
Assists in performing diagnostics and preventative maintenance to ensure that computer desktop systems are operational.
Assists with the project management aspects of upgrading computer fleet to include recording all serial numbers, developing a deployment schedule, and physically deploying the devices across campus.
Follows the inventory management protocols and ensures the secure storage of IT assets.
Assist with troubleshooting and maintaining Extron systems and configurations.
Providing recommendations for improvements to operational efficiency that will result in better service.
Participate in ongoing support of internal systems, events, and A/V needs.
Regularly engages in learning new methods of providing technical support.
Continually maintains skills and knowledge relative to the position and technology industry, including best practices, evolving operational requirements, and industry trends.
Serve as team member and contributor for major IT initiatives and projects.
Responsible for ensuring that assigned tasks are completed in compliance with various institutional and regulatory requirements.
Contribute to the IT Services Knowledge Base and update SOPs and resources as needed.
Able to confront unfamiliar problems and enact an analytical mindset to solve problems.
Ability to work together with users of a less technical level and explain the workings of a system in simple terms.
Update and resolve tickets in a timely manner in alignment with department SLAs and direct unresolved issues to the next level of support personnel.
Imaging devices and leveraging different asses management tools
Skills
Office 365, Windows 10, Windows 11, Microsoft Intune, SCCM, Technical troubleshooting, Desktop support, Software upgrades, Hardware support
*** This position is on site Monday - Friday ***
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Keuka Park,NY.
Application Deadline
This position is anticipated to close on Sep 5, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.