Field Service Representative (FSR)

Overview

On Site
$80000 - $115000 per annum
Full Time

Skills

Field Service Representative (FSR)

Job Details



Position: Field Service Representative


Clearance: Active TS/SCI


Location: Ft. Bragg, NC and Ft. Cavazos, TX



Job Description:


* Serve as a Field Service Representative


* Provide on-site support for a next generation Army intelligence and targeting system


* This includes deployment, installation, configuration, and maintenance


* Conduct system testing, troubleshooting, and repairs


* Collaborate with stakeholders to ensure seamless integration and operation of the system * Train end-users on system operation, maintenance, and troubleshooting procedures


* Respond to and resolve technical issues and inquiries in a timely and efficient manner


* Document and report all activities, issues, and resolutions using appropriate reporting tools and systems


* Participate in system upgrades, enhancements, and modifications


* Follow latest developments, updates, and practices related to Army intel systems and doctrine


* Provide feedback, recommendations, and enhancements based on field experience and user feedback


* Follow safety protocols and security procedures according to organizational and military guidelines


* Represent the organization positively in all interactions with customers and stakeholders


* Work side-by-side with analysts to train and mentor users


* Troubleshoot technical issues, develop new use cases


* Solves unique and challenging problems


* Facilitate collaboration across a global enterprise while ensuring customers' continued success



Oscar Associates Limited (US) is acting as an Employment Agency in relation to this vacancy.

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