Network Support Analyst- TELECOM BACKGROUND REQUIRED

Do not apply unless you have worked as a Network Analyst for a telecommunications or broadband company. Candidates must reside in Colorado (CO), Massachusetts (MA), or New York (NY).
Job Title: Senior Network Support Analyst
Work Arrangement: 100% Remote
Employment Type: Direct Placement
Overview
We are seeking a Senior Network Support Analyst to join our Network Management Center (NMC) team. In this role, you will provide critical support for a leading provider of advanced network services, ensuring network resilience and rapid service restoration. You will work closely with internal teams to monitor, troubleshoot, and maintain network elements across Layer 1, 2, and 3 technologies.
Key Responsibilities
The Senior Network Support Analyst will manage end-to-end technical support, from identifying service impairments to full resolution. Responsibilities include monitoring network events, conducting intrusive testing for Ethernet, VPN, ELAN, and IP services, and managing trouble tickets. You will apply strong technical proficiency in Ethernet switching (VLANs, STP, trunking, port-channeling) and routed networks (OSPF, BGP, VRFs), troubleshoot LAN handoffs, and interface with multiple teams to coordinate repairs and updates. Participation in scheduled maintenance windows and on-call rotations is required.
Qualifications

• Minimum 3 years of NOC or Network Engineering experience
• Must have prior experience working for a telecommunications or broadband company as a Network Analyst
• Bachelor's degree in Networking, Telecommunications, Computer Science, or equivalent experience preferred
• Cisco certifications (CCNA or CCNP) strongly preferred
• Hands-on experience with DWDM, Ethernet, Layer 2/3 switching, and routing technologies
• Familiarity with LAN protocols and troubleshooting methodologies
• Experience using CLI across Cisco, Juniper, or Nokia devices
• Strong communication skills and ability to multitask in a fast-paced environment

Additional Details

• Proficiency with Microsoft Office and network monitoring tools
• Ability to work flexible hours in a 24x7 environment, including evenings, weekends, holidays, and on-call rotations
• Performance standards include maintaining 99.999% network availability and meeting MTTR objectives

Compensation
Salary up to $80,000 annually, based on experience.
Benefits
The end client offers a comprehensive benefits package, including:

• Medical, dental, and vision coverage
• 401(k) retirement plan with company match
• Paid time off and holidays
• Life and disability insurance
• Professional development and training opportunities

About the Company
Our client is a premier provider of high-performance network solutions, delivering reliable connectivity and managed services to enterprise customers. They are committed to innovation, customer satisfaction, and maintaining industry-leading standards for network availability and performance.
Job Type & Location
This is a Permanent position based out of New York, NY.
Pay and Benefits
The pay range for this position is $35.00 - $38.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Dec 4, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.