Pathologist Assistant

Overview

On Site
$70 - $80
Contract - W2
Contract - 12 Month(s)

Skills

collaboration
CUCM
PCCE

Job Details

Title: Sr. Collaboration Analyst / Telephony Analyst

Location: Tampa, FL 33605

Duration: 12-18 Months   

**Onsite in Ybor 4-5 days a week depending on workload, must be available onsite 5 days a week**

 

COMPLETE DESCRIPTION:

Responsibilities:

 

  1. Defining Configuration Specifications and Business Analysis Requirements:

 

o   Collaborate with stakeholders to understand collaboration technology needs.

o   Define configuration specifications collaboration systems.

o   Gather business analysis requirements to align solutions with organizational goals.

 

  1. System Management and Optimization:

 

o   Configuration, maintenance, and optimization of collaboration systems.

o   Plan and execute MAC requests related to collaboration systems.

 

  1. Quality Assurance:

 

o   Perform quality assurance checks on collaboration systems and processes.

o   Ensure collaboration systems meet performance standards and user expectations.

 

  1. Technical Troubleshooting:

 

o   Investigate, troubleshoot and remediate collaboration systems issues.

o   Provide recommendations to the team for improvements.

 

  1. Contractor Management:

 

o   Coordinate with contracted companies for collaboration system upgrades, patching and ongoing support.

o   Ensure timely project execution and adherence to quality standards.

 

System Experience:

 

  • Cisco CUCM VoIP System
  • Cisco PCCE (Contact Center System)
  • Cisco Cube
  • Cisco Video Conference systems Managed via Control Hub
  • Microsoft Teams meetings

 

 

REQUIREMENTS & SKILLS:

 

  • Proven experience in managing Cisco collaboration and Contact Center technologies.
  • Strong troubleshooting skills and ability to handle complex issues.
  • Dial plan and call flow/routing management
  • Project management experience for successful system implementations.
  • Vendor management experience.
  • Excellent communication and collaboration skills.

 

CORE COMPETENCIES:

 

  • Takes ownership and acts with integrity.

 

  • Drives operational excellence for customers.
  • Builds strong, collaborative relationships.
  • Cultivates innovation and embraces change.
  • Thinks strategically and exercises sound judgment.
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