Overview
Skills
Job Details
Title: Sr. Collaboration Analyst / Telephony Analyst
Location: Tampa, FL 33605
Duration: 12-18 Months
**Onsite in Ybor 4-5 days a week depending on workload, must be available onsite 5 days a week**
COMPLETE DESCRIPTION:
Responsibilities:
- Defining Configuration Specifications and Business Analysis Requirements:
o Collaborate with stakeholders to understand collaboration technology needs.
o Define configuration specifications collaboration systems.
o Gather business analysis requirements to align solutions with organizational goals.
- System Management and Optimization:
o Configuration, maintenance, and optimization of collaboration systems.
o Plan and execute MAC requests related to collaboration systems.
- Quality Assurance:
o Perform quality assurance checks on collaboration systems and processes.
o Ensure collaboration systems meet performance standards and user expectations.
- Technical Troubleshooting:
o Investigate, troubleshoot and remediate collaboration systems issues.
o Provide recommendations to the team for improvements.
- Contractor Management:
o Coordinate with contracted companies for collaboration system upgrades, patching and ongoing support.
o Ensure timely project execution and adherence to quality standards.
System Experience:
- Cisco CUCM VoIP System
- Cisco PCCE (Contact Center System)
- Cisco Cube
- Cisco Video Conference systems Managed via Control Hub
- Microsoft Teams meetings
REQUIREMENTS & SKILLS:
- Proven experience in managing Cisco collaboration and Contact Center technologies.
- Strong troubleshooting skills and ability to handle complex issues.
- Dial plan and call flow/routing management
- Project management experience for successful system implementations.
- Vendor management experience.
- Excellent communication and collaboration skills.
CORE COMPETENCIES:
- Takes ownership and acts with integrity.
- Drives operational excellence for customers.
- Builds strong, collaborative relationships.
- Cultivates innovation and embraces change.
- Thinks strategically and exercises sound judgment.