Desktop Support Specialist

Unboxing, installing, and physically setting up the new PCs.

Installing standard software and configuring necessary settings.

Creating user accounts and profiles for new users.

Ensuring the PCs are functioning correctly and connected to the network.

Applying asset tags and updating asset records.

Kitting, packaging, and labelling devices for shipment.

Keep the PCs pre-staged at customer's designated area for disposal

Accurate identification and diagnosis of network problems.

Effective troubleshooting and resolution of network issues.

Documentation of all issues and resolutions.

Preparation of new PCs for deployment, including installation of software and configuration.

On-site installation of new PCs.

Configuration of PC settings and connections.

Testing the functionality of new PCs and their integration with the network.

Accurate records of time spent on-site.

Ensuring high levels of customer satisfaction through prompt and effective service.