Overview
On Site
Hybrid
BASED ON EXPERIENCE
Contract - W2
Contract - Independent
Contract - 6+ mo(s)
Skills
Network
Printers
Mobile Devices
Computer Networking
Laptop
Issue Tracking
ServiceNow
Zendesk
JIRA
Onboarding
Provisioning
Computer Hardware
Documentation
Help Desk
Technical Support
Microsoft Windows
Microsoft Office
Active Directory
Remote Desktop
Conflict Resolution
Problem Solving
Attention To Detail
Communication
Customer Service
Management
Job Details
Job Summary
We are seeking a reliable and technically proficient Helpdesk Support Technician to provide first-level support to end users in a fast-paced environment with our client in Wilton, CT. This individual will assist with troubleshooting hardware, software, and network-related issues and ensure timely resolution or escalation of service requests.
The role is ideal for someone who wants to do more than read off a script. You are a thinker, a doer, someone who is always looking for a way to do things better, faster, easier, using the latest tools and technology to get it done.
Key Responsibilities
Qualifications
We are seeking a reliable and technically proficient Helpdesk Support Technician to provide first-level support to end users in a fast-paced environment with our client in Wilton, CT. This individual will assist with troubleshooting hardware, software, and network-related issues and ensure timely resolution or escalation of service requests.
The role is ideal for someone who wants to do more than read off a script. You are a thinker, a doer, someone who is always looking for a way to do things better, faster, easier, using the latest tools and technology to get it done.
- Provide front-line technical support via phone, email, and ticketing systems
- Troubleshoot and resolve issues related to laptop PCs, printers, mobile devices, and basic networking
- Support end users with Microsoft Office 365, Windows OS, and common enterprise applications
- Apply patches and implement new builds on laptops
- Manage devices with Intune
- Log and track issues using a ticketing system (e.g., ServiceNow, Zendesk, or Jira)
- Assist with onboarding/offboarding tasks, including provisioning accounts and setting up hardware
- Escalate/redirect issues following documented procedures
- Maintain accurate documentation of all support activities and solutions
- Periodically travel to remote locations for scheduled check-ins
- 1-2 years of helpdesk or IT support experience.
- Proficiency in Windows 10/11, Microsoft Office Suite, and basic Active Directory tasks.
- Familiarity with ticketing systems and remote desktop tools.
- Strong problem-solving skills and attention to detail.
- Excellent communication and customer service skills.
- Ability to work independently and manage multiple tasks in a timely manner.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.