Retail Banking - Subject Matter Expert (Retail Banking, Online banking and Digital Banking experience Must)

Job Description:

Job Title: Retail Banking SME (Subject Matter Expert)

Location: 100% Remote
Type: Full Time with Infinite Computer Solutions

Position Overview: We are looking for an experienced Retail Banking SME to provide deep expertise in retail banking operations, processes, and technology. The SME will play a critical role in shaping, guiding, and optimizing our retail banking solutions, ensuring alignment with industry best practices, regulatory requirements, and customer expectations. The ideal candidate will have a strong understanding of retail banking products, services, and the associated technologies.

Key Responsibilities:

• Subject Matter Expertise:
• Serve as the key subject matter expert for retail banking systems, processes, and operations.
• Provide guidance on retail banking trends, best practices, and regulatory changes.
• Offer insights into customer experience improvements, product innovation, and operational efficiency.
• Process Optimization:
• Analyze current retail banking workflows and recommend enhancements to improve efficiency and customer satisfaction.
• Identify gaps in processes and provide solutions for operational bottlenecks.
• Drive process automation initiatives to streamline day-to-day banking operations.
• Product & Service Development:
• Collaborate with business and technology teams to design and enhance retail banking products such as checking accounts, savings accounts, mortgages, loans, and credit cards.
• Assist in the definition and development of new retail banking products, ensuring they meet market demands.
• Work with cross-functional teams to create and implement digital banking services and channels, including mobile and online banking.
• Regulatory Compliance:
• Ensure that retail banking processes and products comply with applicable laws, regulations, and internal policies.
• Provide guidance on regulatory issues such as KYC (Know Your Customer), AML (Anti-Money Laundering), and GDPR.
• Customer Experience:
• Recommend strategies to improve customer service and engagement across retail banking channels.
• Help design customer-centric retail banking solutions that improve the overall user experience.
• Provide insights on customer needs and behavior to improve the development of personalized banking solutions.
• Training and Mentoring:
• Conduct training sessions for internal teams to improve understanding of retail banking operations, products, and technology.
• Mentor junior team members and provide leadership in retail banking projects.
• Technology Enablement:
• Collaborate with IT teams to design, implement, and maintain technology solutions that support retail banking operations.
• Ensure that the retail banking systems are scalable, secure, and optimized for performance.
• Stakeholder Management:
• Serve as the primary point of contact for retail banking-related queries from stakeholders.
• Work closely with senior management to communicate key insights and recommendations on retail banking operations.
• Collaborate with vendors and third-party service providers to ensure alignment with retail banking requirements.

Qualifications:

• Bachelor s degree in Banking, Finance, Business Administration, or a related field.
• 8+ years of experience in retail banking operations, product development, or consulting.
• In-depth knowledge of retail banking products (e.g., deposits, loans, payments, credit cards) and services.
• Experience with digital banking technologies and platforms.
• Strong understanding of regulatory requirements in the banking sector.
• Excellent communication, analytical, and problem-solving skills.
• Experience in process improvement and operational efficiency initiatives.

Preferred Qualifications:

• Certifications related to banking or financial services.
• Experience working with fintech or banking technology platforms.
• Familiarity with Agile and project management methodologies.