End user/Helpdesk Manager

Qualifications:

• A Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or other related disciplines are required.
• This position requires a minimum of five (5) years of experience, of which at least two (2) years must be specialized. Specialized experience includes staff management, recruitment, and retention, Help Desk / Service Desk management.
• The Help Desk Manager who is certified by the Help Desk Institute as a Help Desk Manager, Desktop Support Manager, or Support Center Manager.
• The Help Desk Manager shall have a Level 5 (NACIC) security clearance or obtain a Level 5 (NACIC) security clearance within six (6) months of contract award. It is preferred that the Help Desk manager has at least a Foundation Certificate in IT Service Management (ITIL) v3 or higher.

Required Skills:

ITIL Practitioner, ITIL Service Manager, Apple Certified Macintosh Technician, Apple Certified Support Professional, LPIC-1, LPIC-2, CompTIA A+, CompTIA Network+, CompTIA Linux+, CompTIA Healthcare IT Technician, HDI End user Support Manager, HDI Service Manager.

Also required are one or more of the following (or current equivalent):

• MTA: Microsoft Technology Associate
• MCSA: Microsoft Certified Solutions Associate
• MSCE: Microsoft Certified Solutions Expert
• Apple Certified Support Professional
• Certified Associate in Project Management