ServiceNow Trainer / Utilities Process SME

Overview

On Site
$60 - $70
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)
100% Travel

Skills

ServiceNow
Training
Reporting
IT Service Management
Instructional Design
Management
SME

Job Details

Job Title: ServiceNow Trainer / Utilities Process SME
Location: Dallas, TX & San Francisco, CA (Onsite)

Role Overview:
We are seeking a ServiceNow Trainer with Utilities domain expertise to design and deliver training programs (both in-person and virtual), support system adoption, and act as a subject matter expert (SME) on utilities-related ServiceNow processes.

Key Responsibilities:

  • Deliver role-based and process-driven training for ServiceNow modules (ITSM, CMDB, etc.)

  • Develop training materials: guides, presentations, eLearning, scenarios

  • Act as SME on utilities processes (asset & outage management, service requests)

  • Evaluate training effectiveness and report on user readiness

  • Collaborate with developers, process owners, and project teams

Required Qualifications:

  • Bachelor s degree (Education, IT, or related)

  • 5+ years experience in training / instructional design for enterprise applications

  • Strong ServiceNow knowledge and utilities-domain exposure

  • Excellent facilitation and communication skills

  • Willingness to work onsite in Dallas, TX and San Francisco, CA

Preferred:

  • ServiceNow certification(s)

  • Experience with LMS, eLearning tools, and blended learning

  • Utilities industry experience

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Advent Global Solutions, Inc.