Project Manager

Overview

We are seeking an experienced Project Manager to lead a major enterprise-wide initiative focused on creating a unified functional and technical support model across the organization. This high-visibility project will deliver an enterprise digital front door supporting HR, Finance, Workforce Management, Supply Chain, and Technology functions.

The Project Manager will oversee planning, execution, and delivery of a complex, multi-workstream program that modernizes and integrates ServiceNow and related platforms to improve the employee support experience across the enterprise.

Project Objectives

The successful candidate will lead delivery of an enterprise support services transformation, including:

• Consolidation of three existing ServiceNow portals into a single platform using Employee Center Pro

• Modernization and unification of multiple ServiceNow service catalogs into one enterprise catalog

• Migration of HR Operations into the enterprise experience center platform

• Integration between ServiceNow and the enterprise experience center platform (Five9)

Key Responsibilities

• Manage end-to-end project scope, schedule, and budget

• Identify, assess, and proactively manage project risks and issues

• Lead stakeholder management across multiple business units and functional areas

• Manage internal and external vendors and implementation partners

• Direct and optimize cross-functional project teams

• Provide clear, concise project reporting to stakeholders at all levels of the organization, including senior leadership

• Ensure delivery of project milestones in alignment with business objectives and timelines

Required Experience, Skills & Characteristics

• Proven experience leading large-scale ServiceNow implementations

• Strong executive presence with experience presenting to senior leadership

• Excellent relationship-building and stakeholder management skills

• High degree of learning agility and problem-solving resourcefulness

• Demonstrated vendor management experience

• Hands-on budget management and financial oversight experience

• Exceptional attention to detail with the ability to manage complexity

• Results-driven mindset with a focus on delivering measurable business outcomes

• Professional, organized, and confident communicator

Why This Role

This role offers the opportunity to lead a mission-critical enterprise initiative that will significantly improve how employees interact with support services across the organization. The Project Manager will play a key role in shaping the future of the enterprise support experience while partnering with senior leaders and cross-functional teams.