IT Support Engineer Technical Lead

Role: IT Support Lead Engineer

Location: Dallas TX/New York City 5 Days Onsite in any of these locations

Duration: Full Time Perm

Salary: Negotiable

Job Description

Searching for an outstanding Support Engineer Technical Lead to join our Information Technology team providing technical support for an active trading environment. This position will have a hands-on role in engineering, deploying, and sustaining the systems and applications directly utilized by our end-users working closely with employees to support their technology needs. Collaboration and mentorship of driven technology professionals will be necessary to deliver solutions built primarily on Microsoft technologies.

Job Requirements

• Bachelor's degree, preferably in Management Information Systems or Computer Sciences.
• 6+ years of progressive enterprise infrastructure exposure supporting end user systems in an enterprise environment
• 2+ years engineering and implementing end user systems in an enterprise environment
• Administration level knowledge of Microsoft Operating Systems, Microsoft Azure Active Directory, Office 365, and Windows Operating Systems
• Install, configure, test, and maintain operating systems, application software, and management tools
• Experience managing projects including milestones and target completion dates
• Knowledge of desktop and server hardware, including performance optimization
• Familiarity with MDM/MAM solutions
• Fundamental knowledge of IP networking, routing, and system security
• Strong exposure to utilizing PowerShell in management of systems
• Proficiency in VOIP and SIP video conferencing technologies
• Excellent written and verbal communications skills and strong customer service experience
• Insatiable level of technical curiosity
• Availability for night and weekend on-call work as well as light travel
• Must be physically able to lift and carry computers and other related equipment of up to 50 lbs.

Beneficial Skills and Interests

• Programming and scripting languages such as Python, Visual Basic, VBscript, or similar scripting/programming knowledge
• Imaging solutions such as Windows Deployment Services and System Center Configuration Manager

• Understanding of Unix/Linux especially RHEL and CentOS
• Basic understanding of coding best-practices and version control
• Usage of configuration management systems and automation technologies such as Ansible
• Exposure to JIRA and Confluence or similar suites or ticketing systems
• Software management including repackaging, scripted installations, and deployment
• Leading technical training, both one-on-one and in group sessions
• MCP/MCSE/CCNA or equivalent a plus
• Knowledge of the Securities and Trading industry

eye