Senior Computer Operator

Senior Computer Operator
Milwaukee, WI (Fully Onsite)
Full-time / W2 - with an Infinite computer solution

Computer Operations

• Operate host processor and related enterprise server environments, monitoring online and offline processing environments to obtain peak system performance and meet departmental goals and objectives.
• Implement check and balance routines associated with data transmissions and electronic file delivery systems.
• Ensure optimum operating system performance.
• Expedient recovery of software and hardware aborts.
• Monitor and manage online environments to meet service performance agreements.
• Timely and accurate delivery/receipt of data transmissions.

POSITION RESPONSIBILITIES:

• Initiate normal system tasks unassisted.
• Remain current on major Unisys, IBM, and vendor related operating system commands.
• Learn and apply new technologies in an acceptable timeframe.
• Communicate issues to management in a timely manner.
• Learn basic troubleshooting methods.
• Keep and maintain accurate notes on procedures and issue resolution.
• Operate multiple product lines simultaneously.
• Assume responsibility to train and mentor newer or lesser-seasoned operators, setting high standards of conduct and work ethics for others.
• Follow and understand documented procedures to arrive at the desired end result for hardware and software recoveries.
• Log and report issues identified throughout the shift, utilizing a defined problem tracking and reporting mechanism.
• Troubleshoot online performance issues, requiring assistance only when complex situations arise.
• Interpret monitoring tools and understand the normal transactional trending to identify when something abnormal occurs.
• Monitor and react to electronic file deliveries in a timely manner.
• Bring user codes online and offline.
• Fully understand and meet all file delivery commitments.
• Articulate thoughts clearly and handle client and internal calls professionally and efficiently.
• Possess basic understanding of telecommunications equipment required to perform duties.
• Handle all related ACH bulk processing and balancing routines as well and DDA balancing and notifications process.
• Manage file transfer completion, be able to detect and correct abends.
• Basic monitoring of open system backup jobs.

The above statements are intended only to describe the general nature of the position and should not be construed as an all-inclusive list of position responsibilities.

KEY COMPETENCIES:

• Understanding complexity
• Flexibility
• Ownership/Commitment
• Analytical Thinking
• Teamwork/Collaboration
• Accurate and Professional Communication
• Responsiveness
• Process Improvement
• Systematic Thinking
• Technical Knowledge and Application