IT HHS Systems Technician II

Job Title: IT HHS Systems Technician II
Location: Big Cypress, FL (Onsite 5 days/week)
Salary: $60,000 $70,000 per year
Work Hours: 8:00 AM 5:00 PM
Employment Type: Permanent / Full-Time

Position Summary:
The IT HHS Systems Technician II provides technical support for Health & Human Services (HHS) operations, assisting end-users with desktops, laptops, business and healthcare applications, and network systems. The incumbent troubleshoots and resolves technical issues, performs system maintenance, and ensures high service standards in accordance with department Service Level Agreements (SLAs). This role requires onsite presence, collaboration with IT and healthcare staff, and a willingness to learn specialised healthcare software and medical devices.

Key Responsibilities:

• Serve as the primary point of contact for HHS IT operations via phone, walk-ins, email, and ticketing systems.
• Troubleshoot and resolve technical issues across client devices, desktops/laptops, printers, peripherals, and medical devices.
• Support and maintain HHS applications, including NextGen CRM, QS/1 Pharmacy software, and dental software.
• Monitor system performance, network connectivity, and optimize resources to minimize production incidents.
• Administer Active Directory, user accounts, Exchange profiles, and security group access.
• Deploy, configure, and maintain new desktop/laptop systems, imaging, and software updates.
• Install, configure, and troubleshoot printers, copiers, AV systems, and related peripherals.
• Document processes, create user guides, and contribute to the internal knowledge base.
• Participate in on-call rotations and provide emergency support as required.
• Collaborate with team members and escalate unresolved issues to higher-tier support.

Qualifications:

• Bachelor's degree in Information Technology or related field, or Associate degree/High School diploma with relevant certifications (A+, Network+, or equivalent).
• Minimum of 3 years' experience in customer-facing IT support within an enterprise environment.
• Proficient with Windows 7/10/11, Microsoft Office suite, PC hardware, printers, and network connectivity.
• Experience with Active Directory, Exchange, mobile device management, and remote troubleshooting.
• Strong analytical, problem-solving, and customer service skills.
• Excellent verbal and written communication skills.
• Valid Florida Driver's License required.
• Willingness to work flexible hours, including evenings, weekends, and holidays, and travel to client locations as needed.

Preferred Skills:

• Experience supporting healthcare applications or medical devices.
• Familiarity with HHS operations or regulated environments.