Documentation Specialist

Job Title: Documentation Specialist, Level 1
Location: Winchester, VA
Type: 6-month+ Contract
Contractor Work Model: Hybrid (3 days a week on-site/2 days a week remote)
Hours: 8:00 am - 4:30 pm EST
Hourly Rate: $30/hr. to $32/hr. Range. Benefits available

ALTA IT Services has a 6-month+ contract opening for a Level 1 Documentation Specialist to support a leading financial services customer. This is a hybrid position - 3 days a week onsite in Winchester, VA /2 days remote.

DESCRIPTION

• Support the organization by participating in the development and follow-up analysis of policy and process updates.
• Provide end-user support for manuals and the organization's Systems. Works under
  General supervision with limited discretion.
• Develops an alternate course of action based on precedent or policy.
• Perform moderately complex/varied tasks with moderate impact and limited latitude.

RESPONSIBILITIES

• Ensure project deliverables are met following customers' expectations, timelines & budget constraints
• Build and maintain relationships with team members, management, key stakeholders, and/or external contacts (vendors, etc.)
• Conduct research and preparation of reference material
• Ensure effective management of projects from inception through implementation
• Identify, communicate, and resolve technical, tactical, and operational project issues and risks
• Maintain documentation library to ensure currency of processes
• Provide training to the end user in the use of electronic manuals and reference material
• Review proposed policy and procedure changes for technical adequacy, completeness, and compliance with regulations
• Administer and Develop eNet content
• Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communicating with project teams, validating, and documenting results
• Ensure clear, concise, and effective communication of material
• Interact with various sub-teams to determine user requirements and specifications
• Organize policy and procedures according to set standards
• Recommend a strategy for communications
• Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization
• Write online reference material, instructions, and communications
• Perform other duties as assigned

QUALIFICATIONS

• Ability to work independently and in a team environment
• Experience in composing correspondence that adheres to grammar and the organization's writing style and standards
• Experience in managing multiple priorities independently and/or in a team environment to achieve goals
• Experience in researching, compiling, and documenting data, business processes, and workflow
• Experience in working and participating in cross-functional, multi-dimensional teams and projects
• Working knowledge of PC and web/internet-based technologies, e.g., HTML, trends/issues, management, editing/authoring tools, and development
• Desired - Working knowledge of the organization's products, services, programs, policies, and procedures
• Basic database and presentation software skills
• Basic skill in capturing and translating processes and requirements into easily understood terms
• Basic skill in exercising initiative and using good judgment to make sound decisions
• Basic verbal and written communication skills
• Effective organizational, planning, and time management skills
• Effective skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations
• Desired - Associate's Degree in Communication Studies or the equivalent combination of training, education, and experience

HOURLY RATE: $30/hr. To $32/hr. Range. Benefits available.

Please contact Melissa McNally via for consideration

System One, and its subsidiaries including Joul, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #850-Rockville (ALTA IT)