Overview
On Site
USD 19.00 - 25.00 per hour
Full Time
Skills
FOCUS
Computer Networking
Telecommunications
Point Of Sale
Management
Communication
Retail
Phone Support
Help Desk
Service Desk
Customer Service
Active Directory
Microsoft Windows
Issue Tracking
Application Support
Microsoft Office
Information Technology
Training
Technical Support
Taxes
Life Insurance
Cloud Computing
Business Transformation
Law
Job Details
Description
The primary focus is to provide timely, professional technical support to end users for issues and questions related to applications, computer, network, telecom, and point of sale systems. This individual is responsible for managing Help Desk tickets from initial contact through resolution, including the escalation of tickets to other team members, as necessary. This position is expected to follow up with end users appropriately throughout the communication and resolution process. Candidates will support internal users as well as users within their store and retail locations.
Skills
Help desk, Support, Help desk support, Troubleshooting, Service desk, Customer service, Windows 10, Active directory, Windows, Technical support, Ticketing system, Password reset, Application support, Microsoft office, Phone support
Top Skills Details
Help desk,Support,Help desk support,Troubleshooting,Service desk,Customer service,Windows 10,Active directory,Windows,Technical support,Ticketing system,Password reset,Application support,Microsoft office
Additional Skills & Qualifications
o Associate's degree (pending or completed) or equivalent in Information Technology or related field from two-year college or technical school; or two years related experience and/or training; or equivalent combination of education and experience. o IT Support role experience is preferred.
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $19.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in St. Cloud,MN.
Application Deadline
This position is anticipated to close on Jun 18, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The primary focus is to provide timely, professional technical support to end users for issues and questions related to applications, computer, network, telecom, and point of sale systems. This individual is responsible for managing Help Desk tickets from initial contact through resolution, including the escalation of tickets to other team members, as necessary. This position is expected to follow up with end users appropriately throughout the communication and resolution process. Candidates will support internal users as well as users within their store and retail locations.
Skills
Help desk, Support, Help desk support, Troubleshooting, Service desk, Customer service, Windows 10, Active directory, Windows, Technical support, Ticketing system, Password reset, Application support, Microsoft office, Phone support
Top Skills Details
Help desk,Support,Help desk support,Troubleshooting,Service desk,Customer service,Windows 10,Active directory,Windows,Technical support,Ticketing system,Password reset,Application support,Microsoft office
Additional Skills & Qualifications
o Associate's degree (pending or completed) or equivalent in Information Technology or related field from two-year college or technical school; or two years related experience and/or training; or equivalent combination of education and experience. o IT Support role experience is preferred.
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $19.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in St. Cloud,MN.
Application Deadline
This position is anticipated to close on Jun 18, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.