Portal Liaison Business Analyst - Hybrid

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Portal Liaison Business Analyst - Hybrid at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve - a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Portal Liaison Business Analyst position collaborates closely with the Providers, state Client, the Managed Care Organizations, and engineering teams. Looking for an e ngaging and energetic personality that can easily interact with portal users. Here are the details on this position.

Your role in our mission

Gainwell empowers you to show you are a pro and help clients deliver better health and human services outcomes using innovative technology and solutions. Under general supervision this position will coordinate with users and systems to implement enhancements as well as troubleshoot intermittent concerns with the public and secured portals.

• Takes ownership of the tasks related to change management and follows through to completion. Exercises independent judgment within defined practices and procedures to determine appropriate action.
• Partner with other areas for incident resolution that impacts users. Research, identify, and specify solutions to problems.
• Acts as an informed team member, providing information analysis and limited project direction input. Support and conduct fact finding investigations, user experience, and configuration elements of solution design.
• Follows established guidelines, interpret policies, procedures, and protocols.
• Developing and maintaining structured user manuals, training materials, and other educational resources.

What we're looking for

• Three to Five years experience in the healthcare industry in provider, member, insurance, or claims, with Medicaid knowledge and experience strongly desired.
• Proficient knowledge of personal computers and applications such as Outlook, Microsoft Word, Microsoft Excel, CRM, Adobe, and OneNote.
• Skilled in Troubleshooting and Solving computer-related technical problems over the phone, email, and meetings.
• Technologically savvy, strong organizational, analytical, critical thinking, and customer service skills, along with exceptional attention to detail. Maintain confidentiality and comply with the Health Insurance Portability and Accountability Act (HIPAA).
• Excellent time management, verbal, and written communication skills, ability to talk and type simultaneously and ability to multitask in a high paced environment and retain information along with exceptional attention to details.
• Ability to work outside core business hours if needed to meet project timelines.

Preferred Skills

• Medicaid/Health Insurance experience
• Experience working in a project setting.
• UAT testing
• Change Management
• SQL

What you should expect in this role

• This hybrid position prefers candidates to reside within commuting distance of office in Topeka, Kansas
• In the future this position might return to office at the request of the client
• Video cameras must be used during all interviews, as well as during the initial week of orientation.
• The deadline to submit applications for this posting is June 10, 2025 or until a suitable candidate has been selected.

#LI-HC1

The pay range for this position is $55,600.00 - $ 74,200 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.