Product Owner

We are seeking an experienced Product Owner to spearhead the development and execution of our strategic auto remarketing work within the Salesforce desktop. With a focus on internal and external customers (users), this role is crucial to initially decommission archaic systems/applications used today to then streamline the physical and digital remarketing process to a next gen experience. The ideal candidate will prioritize customer experience and efficiency gains above all else.

Responsibilities:

• Lead the development and launch of 3^rd party remarketing process end-to-end within Salesforce


• Ensure optimal customer experiences across various personas.


• Gather, document, and refine business requirements, system specifications, analytics needs, and support orchestration of user acceptance testing.


• Prioritize feature and story backlogs to optimize value for both customers and the business, forming a strategic roadmap.


• Collaborate with stakeholders and development partners to ensure the success of 3^rd party remarketing processing.


• Support the Product Director in leading an Dealer Relationship Management Application Strategy, focused on optimizing the Salesforce product to support processes and procedures for remarketing activities.


• Measure and understand product performance, championing the Voice of the Customer.


• Maintain expertise in Salesforce platform capabilities to support driving and influencing our strategic direction.


• Write and maintain detailed requirements, defining customer experiences and remarketing processes to identify necessary system and process enhancements.


• Lead requirements gathering sessions with business partners and cross-functional teams to address competitive differentiators, usability, sales and service needs, risk mitigation, and overall customer satisfaction.


• Lead agile scrum teams, collaborating with scrum masters, APOs, QA testers, developers, and UX designers to complete sprints and deliver feature enhancements.


• Coordinate integrated roadmaps with other product owners to deliver capabilities and facilitate enhancement releases supporting business strategies, including beta testing.


• Leverage data, conduct benchmarking, and stay informed on industry trends to drive insights and determine next best actions/enhancements for the 3^rd party remarketing process and/or Salesforce as a product.

Qualifications:

• Bachelor's degree in business, marketing, information systems, or a related field, or equivalent work experience.


• 5+ years of experience as a Product Owner.


• 2+ years of experience in coaching and/or managing team members.


• 1+ years of experience working in an Auto line of business within financial services


• Experience as a Digital Product Owner in financial services or auto servicing preferred.


• Proven product leadership experience at strategic and tactical levels, supporting business units in developing and executing product strategies.


• Ability to leverage data to drive product enhancements and respond to feedback.


• Experience collaborating with design and content teams to meet product objectives.


• Proven ability to drive change and consensus across organizations, comfortable leading through influence.


• Experience in agile/scrum product development lifecycle and Jira (or similar systems) required.


• Highly effective communicator, capable of presenting to senior executives and business partners.


• Well-organized and thorough approach, able to balance multiple requests and competing priorities.


• Highly adaptable, experienced in dynamic, fast-paced, cross-functional environments.