Overview
On Site
USD 60.00 - 63.00 per hour
Contract - Independent
Skills
Expect
Customer Satisfaction
ROOT
Testing
Technical Analysis
Training
Customer Service
Military
LTE
RAN
Radio
KPI
Network
Privacy
Marketing
Job Details
Location: Concord, NC
Salary: $60.00 USD Hourly - $63.00 USD Hourly
Description:
Position: System Performance Engineer
Location: Charlotte, NC 28262
Roles and responsibilities:
What we're looking for...
You will be doing!
Additional Job Description:
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Salary: $60.00 USD Hourly - $63.00 USD Hourly
Description:
Position: System Performance Engineer
Location: Charlotte, NC 28262
Roles and responsibilities:
- Customers expect our networks to perform at a high level all the time.
- You will investigate, evaluate, and resolve network and data performance issues to ensure efficient and reliable service for our customers. The work you'll be doing will directly impact customer satisfaction and help keep us ahead of the competition.
- Evaluating service performance trends and isolating root causes of impacted services.
- Performing testing and analyses of relevant key performance indicators.
- Coordinating technical investigations and testing with appropriate regional, area and HQ functions.
- Providing technical analysis, troubleshooting, and training assistance to markets and regions as requested.
- Optimizing networks using traditional and innovative means.
- Investigating and resolving customer complaints regarding service.
What we're looking for...
- You have a strong customer service orientation.
- You like to take ownership of an issue and resolve it successfully.
- You can understand and evaluate a complex problem and present solutions.
- You work well independently as well as effectively with diverse business teams and vendors to implement solutions.
You will be doing!
- Bachelor's degree or five or more years of work experience.
- Five or more years of relevant experience required, demonstrated through work experience and/or military experience
- Willingness to travel up to approximately 50% of the time.
- Expertise of LTE and 5G, including VoLTE and RAN networks.
Additional Job Description:
- Develops solutions to identified issues and works with internal teams to implement the changes into the network.
- Monitors the company's radio network and resolves issues that cause reduced performance.
- Develops methodologies for monitoring and troubleshooting the network.
- Monitor and analyze the network, identifying areas that fail to meet KPI's established by the business.
- Develop solutions to network performance issues in order to improve the overall network's performance and associated metrics.
- Develop methodologies for monitoring and troubleshooting the network to more efficiently capture performance concerns before becoming an issue for our customers.
- Partner with internal teams to develop and deploy solutions into the network.
- Perform tests on the network's performance to verify the successful deployment of network solutions.
- Some evening and weekend work may be required.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.