Sr. Genesys Developer

Overview

$ $60/hr on W2
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 month(s)
50% Travel

Skills

Marketing Intelligence
MI
Java
JavaScript
Web Services
Stored Procedures
Systems Architecture
High Availability
URS
Network Design
Failover
Configuration Management
Management
Distribution
Policy Administration
Version Control
Business Rules
Microsoft
API
OAuth
Authentication
Customization
Dashboard
KPI
Real-time
Sap Businessobjects
Data Structure
Scheduling
Business Objects
Data Analysis
SLA
Capacity Management
Oracle Db
Writing
SQL
Data Extraction
Oracle
Database
Reporting
Routing
Workflow
Genesys
Root Cause Analysis
Performance Tuning

Job Details

Position: Sr. Genesys Developer

Client: State of MI

Location: 235 S Grand Ave, Lansing, MI, 48933- Hybrid

Duration: 12 months

Interview Process: In-person

Top Skills & Years of Experience:
3-5+ years for the overall Genesys administration/IWD support experience
Java - Used for building/maintaining routing strategies, APIs, and integration components in Genesys environment 3-5+ years
JavaScript - Used in web services, APIs, and Genesys Workspace customizations 3-5+ years
Oracle Database - Writing SQL queries, stored procedures, and analyzing configuration/reporting data from Genesys DBs 3-5+ years

Genesys Architecture:

Deep understanding of Genesys system architecture On-Prem

Design of scalable, high-availability, and secure Genesys environments

Expertise in component interactions: Interaction Server, URS, Stat Server, Config Server, Message Server, etc.

Experience in environment sizing, network design, and failover strategies

Genesys Framework Management:

Administration of core Genesys components: Config Server, Stat Server, Message Server, T-Server

Hands-on experience with Configuration Manager (CME) and Genesys Administrator Extension

Managing applications, agents, tenants, and system-level objects Genesys Intelligent Workload Distribution (IWD)

Configuration of IWD positions, workbins, and workload types

End-to-end routing design for IWD Work, Email, File Server Capture, and API-based interactions

SLA-based prioritization, segmentation, and distribution logic IWD Rules Engine

Design and implementation of routing rules using the IWD Rules Engine

Dynamic rules for prioritization, eligibility, assignment, and escalation

Experience with policy management and version control of rules Routing & Workflow Design

Development of routing strategies using Genesys Composer or Architect

Multi-channel workflow design (email, File Capture and work items)

Experience with skills-based routing, business rules, and conditional flows

File Server Capture Interface

Configuration of file monitoring for ingestion of documents into work queues

Automation of document classification and routing to appropriate agents or queues

Email Integration / Microsoft Graph API

Integration of mailboxes via Microsoft Graph API for email ingestion

Experience with OAuth2 authentication, email parsing, and conversion to work items

Routing logic for inbound email based on headers, subject, or content rules

Genesys Pulse (Real-Time Reporting)

Configuration and customization of Pulse dashboards and real-time KPIs

Monitoring queue, agent, and system-level metrics

Stat Server configuration and tuning for real-time performance Genesys InfoMart & SAP BusinessObjects (BO)

Design of historical reports using Genesys Infomart data structures

Report creation, scheduling, and analysis using SAP BO

Data analysis for performance, SLA adherence, and capacity planning Oracle Database

Strong understanding of Oracle DB Tables and schema design

Writing complex SQL queries for reporting, data extraction, and troubleshooting

Experience integrating Oracle databases with Genesys reporting and routing workflows

Monitoring & Troubleshooting

Experience using Genesys logs, Pulse, ICON, and historical data for root cause analysis

System health monitoring, alerting, and performance tuning

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