ServiceNow CMDB Lead

Overview

Remote
Accepts corp to corp applications
Contract - W2

Skills

Azure
AWS
VM WARE

Job Details

JD:
Key Responsibilities:

  • Lead the end-to-end design, implementation, and maintenance of the ServiceNow CMDB to ensure data accuracy and integrity.

  • Define and enforce CMDB governance, data quality standards, and compliance frameworks aligned with ITIL principles.

  • Manage discovery and service mapping integrations with on-prem and cloud infrastructures (AWS, Azure, VMware, etc.).

  • Oversee the integration of CMDB with Incident, Change, Problem, Asset, and ITOM processes to enable service awareness.

  • Develop and optimize CI classes, attributes, and relationship models based on organizational requirements.

  • Collaborate with architecture, infrastructure, and application teams to maintain a unified configuration data strategy.

  • Implement data normalization, reconciliation, and duplicate CI prevention mechanisms using ServiceNow Discovery and Identification Reconciliation (IRE).

  • Create dashboards and reports to monitor CMDB health, completeness, and compliance metrics.

  • Provide technical leadership and mentoring to CMDB administrators and ServiceNow developers.

  • Support platform upgrades, audits, and reviews ensuring minimal impact on CMDB integrity.

  • Drive automation and continuous improvement initiatives to enhance CMDB reliability and usability.

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