Overview
On Site
USD 50,000.00 - 65,000.00 per year
Full Time
Skills
Remote Support
Jersey
Conflict Resolution
Problem Solving
Tier 1
Tier 2
IT Infrastructure
Collaboration
Documentation
Help Desk
Technical Support
Microsoft Windows
Active Directory
Microsoft Office
Scripting
Windows PowerShell
Computer Networking
Computer Hardware
Communication
Leadership
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a dedicated Desktop Support Analyst to join our team in the jersey shore area. In this role, you will provide technical assistance to clients, ensuring their IT systems operate seamlessly. This position offers the opportunity to showcase your problem-solving skills and technical expertise while delivering exceptional client support.
Responsibilities:
Deliver Tier 1 and Tier 2 technical support by diagnosing and resolving issues related to IT systems and applications.
Monitor and maintain IT infrastructure for optimal performance and reliability.
Collaborate with team members to implement innovative IT solutions tailored to client needs.
Maintain detailed records of support activities and configurations for effective documentation.
Communicate with clients to understand their requirements and provide timely updates on progress.
Respond to urgent technical concerns during on-call shifts, scheduled one week per month.
Troubleshoot networking issues and ensure connectivity for clients.
Assist with scripting and automation tasks using PowerShell to enhance system efficiency.
Deploy and image desktop hardware, ensuring proper setup and functionality.
Requirements
At least 3 years of experience in help desk or technical support roles.
Proficiency in Microsoft Windows 10, Active Directory, and Office 365.
Solid scripting experience using PowerShell.
Strong understanding of networking concepts and ability to troubleshoot related issues.
Familiarity with desktop hardware and imaging processes.
Excellent communication skills, both written and verbal, to interact effectively with clients.
Ability to work independently and demonstrate strong leadership qualities.
Availability for on-call responsibilities one week per month.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a dedicated Desktop Support Analyst to join our team in the jersey shore area. In this role, you will provide technical assistance to clients, ensuring their IT systems operate seamlessly. This position offers the opportunity to showcase your problem-solving skills and technical expertise while delivering exceptional client support.
Responsibilities:
Deliver Tier 1 and Tier 2 technical support by diagnosing and resolving issues related to IT systems and applications.
Monitor and maintain IT infrastructure for optimal performance and reliability.
Collaborate with team members to implement innovative IT solutions tailored to client needs.
Maintain detailed records of support activities and configurations for effective documentation.
Communicate with clients to understand their requirements and provide timely updates on progress.
Respond to urgent technical concerns during on-call shifts, scheduled one week per month.
Troubleshoot networking issues and ensure connectivity for clients.
Assist with scripting and automation tasks using PowerShell to enhance system efficiency.
Deploy and image desktop hardware, ensuring proper setup and functionality.
Requirements
At least 3 years of experience in help desk or technical support roles.
Proficiency in Microsoft Windows 10, Active Directory, and Office 365.
Solid scripting experience using PowerShell.
Strong understanding of networking concepts and ability to troubleshoot related issues.
Familiarity with desktop hardware and imaging processes.
Excellent communication skills, both written and verbal, to interact effectively with clients.
Ability to work independently and demonstrate strong leadership qualities.
Availability for on-call responsibilities one week per month.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.