Overview
On Site
USD 49,600.00 - 82,800.00 per year
Full Time
Skills
Information Technology
Evaluation
Technical Support
Service Desk
Computer Hardware
Pivotal
Operating Systems
Swift
Recruiting
Exceed
IT Security
Tier 3
Impact Analysis
Information Architecture
Information Assurance
IT Management
Customer Engagement
Active Directory
Microsoft Exchange
Remote Support
Scripting
Law
Health Care
Insurance
Training
Job Details
Overview
AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training.
Responsibilities
As an IT Service Desk Specialist you will have the opportunity to do the following:
Qualifications
Pay Transparency Statement
AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $49,600.00/Yr. - USD $82,800.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.
EEO Statement
EEO Race/Sex/Disability StatVeteran Status
AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training.
Responsibilities
As an IT Service Desk Specialist you will have the opportunity to do the following:
- Deliver exceptional assistance and expert advice to end users who encounter issues with hardware, software, and systems.
- Diagnose problems, and provide practical solutions to ensure seamless user experiences.
- Resolve both computer software and hardware issues, acting as a pivotal point of contact for users navigating challenges with various technologies and operating systems.
- Serve as the escalation path for tackling moderately to highly complex technical problems, ensuring swift and effective resolutions.
- Support our customer base, particularly during peak periods or when staffing levels are reduced.
- Engage in more diverse and challenging tasks leveraging your experience and technical prowess to exceed user expectations.
Qualifications
- Minimum Education: Bachelor's degree and/or equivalency.
- IT Security Designation: ADP/IT-II
- Investigation Required: Tier 3 (T3)
- IA Technical/Management Designation: IAT II and CE Experience in this Discipline: Four (4) years of progressive experience demonstrating the required proficiency.
- Experience with Active Directory, Exchange, or other enterprise-level IT systems.
- Familiarity with remote desktop support tools and techniques.
- Experience with scripting or automation tools.
Pay Transparency Statement
AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $49,600.00/Yr. - USD $82,800.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.
EEO Statement
EEO Race/Sex/Disability StatVeteran Status
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.