GIS Analyst/Help Desk Support - Remote

Overview

Remote
$47.15 - $52.15
Contract - W2
Contract - 12 Month(s)

Skills

GIS analysis support
help desk support
customer service
ArcGIS Pro
ArcGIS Online
Enterprise Ticketing Systems
ServiceNow
customer complaints
troubleshooting technical problems
documenting problems
referencing solutions

Job Details

Title: GIS Analyst/Help Desk Support - Remote


Mandatory skills:


GIS analysis support, help desk support,
customer service,
ArcGIS Pro, ArcGIS Online,
Enterprise Ticketing Systems, ServiceNow,
customer complaints, troubleshooting technical problems, documenting problems, referencing solutions


Description:


This resource is dedicated to providing help desk support and GIS analysis support through the next year.

Typical Experience: 24-36 months

This a Mid-Level GIS Analyst/Help Desk support contractor which provides excellent verbal communication and technical assistance and support to the GIS Unit. This position serves as a primary resource for the GIS Unit help desk and will actively be engaged in communicating directly with customers, gathering intelligence related to customer complaints, troubleshooting technical problems, documenting problems in ServiceNow, assigning tickets to other GIS Unit teams. Position requires skills utilizing ArcGIS Pro, GIS analysis, customer service, familiarity with linear referencing solutions, and familiarity with ArcGIS Online.


Skill - Required / Desired - Amount of Experience:
Excellent Verbal Communication in customer service situations - Required - 2 Years
ArcGIS Pro - Required - 2 Years
ArcGIS Online - Required - 2 Years
Ticketing writing within Enterprise Ticketing Systems like ServiceNow or similar - Required - 1 Years


VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.


Contact Details :

VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008

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About VIVA USA INC