Application Support Engineer/ SRE/ DevOps [with ITSM/ AppDynamics, Dynatrace experience] - Local candidates preferred

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.

Our Challenge:

We are looking for an experienced and fully hands-on Application Support Engineer with deep understanding of Reliability Engineering (SRE) principles, and considerable practical experience implementing them in complex enterprise environments, to join our Client s Platform team. This Application Support Engineer / SRE will assume Operational Ownership (in partnership with Software Development and Business owners) of systems and applications, with the primary focus on improving Reliability and Supportability -- by acquiring deep understanding of the in-scope systems and using SRE principles to operate them.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, NC is $90K-$100K/year & benefits (see below).

The Role

Responsibilities:

• Maintain system operational knowledge (functional and technical)
• Understand and monitor system operation, ensure optimal availability, functional health, and performance (driven by SLO/SLA)
• Triage alerts, respond to incidents, perform root cause analysis (troubleshooting)
• Handle users'
• questions and requests related to business systems (not a Desktop Support)
• Change requests implementation (manual deployment steps, overall deployment coordination)
• BCP planning, and implementation
• Ensure continuous improvements of operational processes and methods.

Reliability Engineering:

• Analyze system's monitoring and observability needs (technical, functional, business), and create or adjust logging, monitoring, alerting and analytics solutions to cover those needs and infrastructure to improve the depth and quality of root cause analysis (troubleshooting)
• Partner with Architecture, Infrastructure and Development teams to influence decisions that impact reliability and Supportability
• Identify routine or risky manual operations, and create sources of manual work (as appropriate)
• Drive deeper post-incident reviews for major incidents, to learn and improve
• Engage in weakness research and analysis, and architectural reviews, to use deep knowledge of production operation to suggest improvements
• Use deep knowledge of production operation to create detailed high-quality stories and tasks on DEV owners backlog, with the focus on reliability and supportability
• Ensure continuous improvements of systems reliability and supportability.

Requirements:

• Education BS/BA degree or higher
• 10+ years of software engineering experience; 5+ years of application production support experience
• 3+ years of experience with Cloud technologies
• Knowledge and understanding of Site Reliability Engineering (SRE) concepts
• Hands-on experience with one or more process management and scheduling tools: Autosys, ControlM Hands-on experience with one or more Monitoring/Observability/APM/Analytics tools: Splunk, Elastic, Kibana, Grafana, Prometheus, AppDynamics, Dynatrace, New Relic, DataDog, Kafka, CloudWatch, Jaeger, Zipkin, Big Panda, TrueSight.
• Advanced scripting skills specifically around automation, log rotation, data collection, error collection and alerting Scripting and automation experience
• Experience with complex business logic and dependencies
• 3+ years of CI/CD automation and configuration experience (DevOps / pipeline automation)
• 3+ years of experience with ITSM processes (e.g. Incident Management, Change Management, Asset Management and Configuration Management)
• Hands-on experience with writing / maintaining technical documentation such as fixlogs, runbooks, knowledge base, architectural diagrams
• Hands-on experience with system administration across multiple platforms
• Hands-on experience with one or more software development languages: Java, JavaScript, Ruby, Pythony JSON, Angular, NodeJS, .Net/C#
• Hands-on experience with one or more CI/CD automation tools: Jenkins, Gradle, Maven, Git, SonarQube, Artifactory, Ansible, Puppet, Apigee
• Hands-on experience with one or more Server OS: Windows, Linux, Unix, Mainframe
• Hands-on experience with one or more Cloud and virtualization technologies: Azure, Google Cloud Platform, AWS, PCF, PKS, Kubernetes, OpenShift, VMware
• Hands-on experience with one or more Data storage, management and messaging technologies: Kafka, IBM MQ, Apache Airflow,
• Logstash, Spark, Oracle, SQL, MongoDB, Cassandra, Hadoop, Cloudera, AWS EMR, 53
• Hands-on experience with one or more Testing Frameworks: Selenium, Meter, Blazemeter, Performance Center, Perfecto, Cucumber,
• Gherkin, ALM, Gremlin, Chaos Monkey, Chaos Toolkit, Simian Army, Toxi Proxy
• Working knowledge of TCP/IP networking,
• Working knowledge of Internet technologies: routing, NAT, firewalls, load-balancing, proxies, web servers.

We offer:

• A highly competitive compensation and benefits package.
• A multinational organization with 58 offices in 21 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world s leading tier-one banks, financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse, fun-loving, and global work culture.

SYNECHRON S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.