Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - 1 Year(s)
Skills
user configuration requests
Job Details
Salesforce Productions Support
Long Term
Plano TX (only local profiles required)
share resume along with active linkedin profile
Key Responsibilities:
- Handle user configuration requests (approx. 80% of the role), such as:
- Territory updates
- Account owner changes
- Permission and access modifications
- Manage and resolve 100 150 support tickets daily
- Track and document internal communications within each case
- Adhere to SLA timelines, which vary by case type; maintaining SLA compliance is critical once fully ramped up
- Gradually take on more complex case work (non-development related)
- Escalate any requests requiring development to the appropriate team
Requirements:
- Salesforce Service Desk experience is required
- Previous experience in a high-volume support role (100+ tickets/day)
- Salesforce Data Loader experience is required
- Familiarity with Salesforce Sales Cloud is a plus
- Strong communication and organizational skills
- Ability to work independently in a fast-paced, SLA-driven environment
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