Oracle Cloud SCM Supply Chain and Demand Planning

RESPONSIBILITIES:

• Maintain regular communication with mid to large-size clients to understand their needs, concerns, and feedback. Respond promptly to client inquiries and resolve issues in a timely manner.
• Use in-depth knowledge of the Oracle SCM Applications, as well as industry best practice expertise, to consult with clients and provide cost-effective solutions to client business scenarios.
• Refine customer requirements in detail, document, and present to the client for approval.
• Identify and apply creative and innovative approaches to resolving product implementation and integration obstacles and problems.
• Analyze current systems and data to identify new requirements, recognizing the need for systems enhancements or modifications if necessary.
• Develop unit test scripts and coordinate with the client to perform the User Acceptance Testing of system enhancements or custom solutions.
• Work with Oracle to resolve service requests.
• Constantly implement and test advanced enhancements as well as new functionality.
• Manage and oversee client accounts, including contract renewals, upselling, and cross-selling products or services.
• Offer ongoing technical support to address any issues or concerns that arise after implementation.
• Continuously monitor the performance of implemented solutions to identify areas for improvement or optimization. Provide recommendations for updates, upgrades, or modifications as needed.
• Develop account plans to maximize value for both the client and our company.
• Ensure high levels of client satisfaction by delivering exceptional client service and addressing any client issues or complaints.
• Collaborate with clients to understand their business goals and objectives. Provide strategic insights and recommendations to help clients achieve their goals through our products or services.
• Work closely with internal sales, marketing, project managers, etc., to align client needs with our company s offerings.
• Prepare and present regular reports to management and clients, outlining key performance metrics and the status of client accounts.

SKILL REQUIREMENTS:

• Client Relationship Management: Ability to manage senior-level client relationships with a focus on high-value and strategic clients.
• Strategic Leadership: Providing visionary leadership in the development and execution of client strategies, often with a significant impact on the client's business.
• Business Development: Identifying and cultivating new business opportunities, including large-scale projects.
• Innovation: Ability to demonstrate innovation and creative problem-solving in client solutions.
• Advanced Data Analytics and Modeling: Capacity to create complex data models and simulations to support strategic decision-making.
• Client Retention: Able to maintain long-term client relationships, fostering client loyalty, and ensuring client satisfaction.
• Presentations: Proficiency in delivering high-impact presentations to executives and influencing their decision-making.
• Team Collaboration: The capacity to work well within a team and contribute to collaborative efforts.
• Adaptability: Being open to learning, adapting to changing circumstances, and acquiring new skills.