Overview
On Site
$35 - $40 hr
Contract - Independent
Contract - W2
Contract - 13+ mo(s)
Skills
CONTENT
CONTENT STRATEGY
TECHNICAL WRITING
GENERATIVE AI
GENAI
AI
ARTIFICIAL INTELLIGENCE
LLMS
LARGE LANGUAGE MODELS
CMS
CONTENT MANAGEMENT SYSTEM
PROJECT MANAGEMENT
Job Details
Payrate: $35.00 - $40.00/hr.
Responsibilities:
Must-Have Skills:
Nice-to-have Skills:
Education/Experience:
Pay Transparency: The typical base pay for this role across the U.S. is: $35.00 - $40.00/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy ().
Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions. By applying for this position, you agree to Aditi s use of AI technology, including calls from an AI Voice Recruiter.
#AditiConsulting
#25-21080
Responsibilities:
- Write, edit, test and improve Help Center articles and customer support responses based on content strategy
- Write, edit, test and improve content to enable our support LLM
- Apply, maintain, and evangelize content standards and best practices
- Use data to make content decisions and influence partners to improve support experiences and troubleshoot known issues.
- Manage multiple projects simultaneously while maintaining close attention to detail and meeting tight, frequently changing deadlines.
- Test products to build a source of truth from technical subject-matter experts, translating knowledge into clear, concise, structured documentation.
- Collaborate with the product and operations teams to author clear, effective and empathetic support messaging.
Must-Have Skills:
- Demonstrated critical thinking skills and track record of editorial judgment around complex and sensitive topics to manage large content sets that enable support LLMs
- Demonstrated ability to plan, write, and improve online help content and customer support responses for social media platforms and/or mobile apps
- Experience with content management systems (CMS) and project management tools
Nice-to-have Skills:
- Project management experience, working through ambiguity and managing competing priorities
- Knowledgeable in data analysis, editing XML and using AI tools
Education/Experience:
- 5+ years working in a technical writing or content strategy role
- 6+ months experience working in and optimizing content for Generative AI and/or LLMs
- Bachelor's degree from the United States (or equivalent university degree from another country) in English or another relevant field
Pay Transparency: The typical base pay for this role across the U.S. is: $35.00 - $40.00/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy ().
Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions. By applying for this position, you agree to Aditi s use of AI technology, including calls from an AI Voice Recruiter.
#AditiConsulting
#25-21080
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.