Customer/1 Billing Specialist

Overview

Remote
Depends on Experience
Full Time
No Travel Required

Skills

IBM Customer/1
Billing
Customer/1 CIS platform
Customer Service
Service Order Management
Service Level Agreement
Technical Support
Documentation
Mentoring
Problem Resolution
Mainframe
Cobol

Job Details

Seeking a Mainframe Cobol Customer/1 Billing SME to provide specialized insights into customer service & service order management to the Customer/1 CIS platform.

Duration: Contract position/6-12 months
Work location: Remote USA (eastern time zone work hours)

Duties/skills: Technical Support: Resolve customer issues and provide functional support.

Documentation: Assist with project documentation and training materials.

Liaison: Coordinate with support teams to ensure timely issue resolution.

Mentoring: Train and mentor new associates during onboarding.

Knowledge Maintenance: Develop & maintain an understanding of customer-specific business environments & service level agreements.

Problem Resolution: Identifying and resolving customer problems using defined procedures & documenting troubleshooting efforts.

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