Change Management Specialist

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Russell Tobin's client, a financial company, is currently hiring Production Enablement Program Manager in Saint Paul, MN.

Job Title: Production Enablement Program Manager/Change Management Specialist

Location: Saint Paul, MN

Job Type: Contract

Industry: Financial Services / Operations / Change Management

Experience Level: Mid-Senior Level

Pay Rate: $28 - $31.89/hr.

Overview:

We are seeking a skilled and strategic Program Implementation Leader to support a large-scale enterprise initiative within operations, specifically focused on claims, disputes, and complaints. This role is instrumental in enabling the successful rollout of a new enterprise system through structured planning, cross-functional collaboration, and operational readiness leadership.

Key Responsibilities:

• Lead, guide, and support people leaders in creating and executing new processes and procedures aligned to enterprise system implementation.
• Collaborate closely with initiative leaders, technology teams, and product partners to ensure seamless integration.
• Act as the primary point of contact for Operations Business Partners, providing consulting and training throughout the implementation process.
• Develop and manage business readiness plans, track progress, and escalate risks as needed.
• Communicate critical changes to stakeholders and ensure proper awareness across the business.
• Oversee the effectiveness and adherence to change management processes during the implementation lifecycle.
• Evaluate impact, risk, and benefits of proposed changes and coordinate change planning and execution.
• Supervise a change team, ensuring operational stability and service availability throughout implementation.
• Support integration of change management with service management and operations planning functions.

Required Skills & Qualifications:

• Proven experience in Operations Management and large-scale program implementation
• Strong background in operations readiness planning, governance, and stakeholder engagement
• Effective verbal and written communication skills, with the ability to convey complex topics clearly
• Skilled in change management and implementation leadership across multiple business units
• Strong interpersonal abilities with a collaborative and consultative approach

Preferred Qualifications:

• Experience in enterprise-level complaint handling, claims, or dispute operations
• Background in financial services or similarly regulated industries
• Certification or formal training in change management or project/program management is a plus

Shift & Work Expectations:

• Standard business hours, with flexibility based on implementation timelines
• Some extended hours or coordination across time zones may be required during key implementation phases

Benefits that Russell Tobin offers:

Russell Tobin offers eligible employee s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.