Call Center Agent Travel Industry

  • San Jose, CA
  • Posted 1 day ago | Updated 1 day ago

Overview

Remote
On Site
Hybrid
$16 - $18
Contract - W2
Contract - 6 Month(s)

Skills

call center
travel
hotel
hospitality

Job Details

Call Center Agent Travel Industry

Client: Classic Vacations
Pay Rate: 16-18
Start Date: 2025-10-01
End Date: 2026-04-01
Location: San Jose, CA, Onsite. Hybrid,Remote

Contract-to-Hire | 6 Months | 30 Openings | Start Date: October 1st

Pay Rate: $16 $18 per hour


Position Overview


We are urgently seeking 30 Call Center Agents to join our client s Travel Industry Contact Center.
This is a 6-month contract role with the potential for extension or hire. Agents will be responsible
for delivering excellent customer service, handling reservations, resolving travel-related queries,
and ensuring compliance with company and industry standards.


Key Responsibilities

<>Customer Service & Support</>

    • Handle inbound and outbound calls from customers related to travel bookings, flight changes, cancellations, and itineraries.

    • Provide accurate information about travel policies, schedules, pricing, and promotions.

    • Assist customers with refunds, rebookings, and loyalty program queries.


<>Problem Solving</>

    • Resolve complaints in a professional, empathetic manner.

    • Escalate complex issues to supervisors when necessary.

    • Ensure customer satisfaction by delivering quick, effective solutions.


<>Operational Excellence</>

    • Enter and update customer information in CRM systems with 100% accuracy.

    • Follow standard operating procedures (SOPs) and compliance guidelines.

    • Meet daily, weekly, and monthly performance metrics (call handling time, resolution rate, CSAT scores).


<>Team Collaboration</>

    • Work closely with peers and team leaders to meet overall service goals.

    • Participate in daily/weekly briefings and process training sessions.


Qualifications & Skills

    • High school diploma or equivalent (Bachelor s degree preferred).

    • Previous call center or customer service experience in the travel, hospitality, or airline sector strongly preferred.

    • Strong communication skills (verbal and written) with a clear, professional tone.

    • Ability to handle high call volumes and multitask effectively.

    • Familiarity with reservation systems (Amadeus, Sabre, Galileo, or similar GDS tools) is a plus.

    • Flexible to work in shifts, weekends, and holidays (as per travel industry standards).


Contract Details

    • Duration: 6 months (Contract-to-Hire potential)

    • Location: [Specify onsite / remote / hybrid]

    • Start Date: October 1st, 2025

    • Pay Rate: $16 $18 per hour (based on experience)

  • Openings: 30 agents (urgent requirement)
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