ServiceNow Administrator

ServiceNow Administrator

Basic Requirements:

Minimum 6+ years Relevant ServiceNow Experience. Total IT experience minimum 7+ Years.

Experience in supporting the implementation, administration, configuration, and/or basic development of the ServiceNow tool

Have hands-on experience in working on modules like ITSM, ITOM, Discovery Configurations, CMDB/ AMDB, etc.,

ServiceNow Experience should include basic scripting knowledge in ServiceNow, tool configuration, design work, technical configuration, and deployment.

Able to work on configuration of the core applications such as Incident, Problem, Change, Service Catalog and workflows.

Supported system integrations using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP

Experience with working in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5, Angular JS

Excellent communication skills.

Ready for rotational shifts including night shift.

Preferred Skills:

Understanding of Configuration Management as it relates to ITIL

Experience with ServiceNow application configurations like Virtual Agent, Mobile App, ATF, Agent Workspace, Predictive Intelligence, Service Portal.

Strong communication, Strong presentation and writing skills.

Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members.

Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions

Mandatory - ServiceNow CSA certified.

ITIL certification / CIS/ CAD ServiceNow certification is an advantage.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.

Compensation and Benefits

A candidate s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.