Senior Client Executive (ServiceNow Digital)


Full Time
25% Travel


Digital Sales
ServiceNow Platform
App Engine
Integration Hub

Job Details

CRI Advantage has an amazing opportunity for a Senior Client Executive to grow their career across the ServiceNow ecosystem. This is a full-time remote position based on the east coast with the ability to travel to the ServiceNow Waltham office and clients' sites when required.

CRI Advantage has been recognized as ServiceNow's Consulting and Implementation Partner of the year 2024 in the Premier Segment for the AMS (America's) Region. ServiceNow's Partner Awards recognize partners who demonstrate exceptional commitment to customer success, innovation, growth within the ServiceNow Ecosystem.

Minimum qualifications

  • 3+ years of experiencein an Account Executive (or equivalent) role within the IT industry of SaaS or Professional Services
  • 2+ years experience working with ServiceNow Waltham Digital Sales team
  • Excellent understanding of ServiceNow Platform and Capabilities including; ITSM, ITOM, ITAM, SPM, CSM, App Engine, and Integration Hub is required
  • Solid understanding of ServiceNow Platform and Capabilities including; FSM, IRM, SecOps, and HRSD is desired
  • Experience achieving sales targets
  • Demonstrated ability to close with C-Level executives
  • Ability to work in a matrixed support organization using multiple virtual specialists
  • Executive-level relationship managementand closing experience
  • Ability to provide transparency to sales process with excellent CRM hygiene
  • Ability to mentor junior level sales personnel
  • Home base on the east coast is required, and Boston metro area is preferred


  • Source new sales opportunities through outbound cold calls and inbound lead follow-up, emails, social selling, and text
  • Mentor SDR and Sales Executive personnel
  • Follow-up with SDRs and Sales Engineers to take opportunities to further steps including discovery meetings, demos, negotiation and closing
  • Engage in consultative dialogue to identify prospect's priority objectives, challenges, and strategic imperatives
  • Research accounts, identify key stakeholders and generate interest in CRI offerings utilizing ZoomInfo customer intelligence application and other research vehicles
  • Collect and nurture leads and build client relationships using HubSpot Marketing and Sales CRM
  • Maintain and expand your database of prospects within your assigned territory
  • Work closely with Cybersecurity and ServiceNow Leadership to develop solutions / SOWs
  • Team with CRI Sales Executives to build solid pipeline and close deals
  • Maintain all research, call, and data in HubSpot CRM
  • Participate in the social strategy currently in place with CRI sales and marketing teams
  • Attend trade shows/events virtually and in-person as needed
  • Work with Sales Manager creating reports for Sales Meetings and Quarterly Business Review
  • Potential Administration of CRM and Customer Intelligence tools
  • Maintain current level ServiceNow Sales Accreditation