Job DescriptionJoin us to lead the next wave of Gen AI innovation in Chase Business Banking, driving impactful solutions for our customers and business partners.
As the Data Science Lead in Chase Business Banking, you will lead the next wave of Gen AI innovation, promoting impactful solutions for our customers and business partners. You will lead a team of junior data scientists to develop and deploy Gen AI use-cases that enhance Field Experience, Product Management, Customer Management, and Marketing. You will partner closely with Product Owners, Design, and Technology, acting as a key member of the product quad. Your role will be pivotal in assessing the performance, effectiveness, and implications of AI agents and systems, providing actionable, data-promoten feedback for continuous improvement. You will champion ethical AI practices, ensuring fairness, transparency, and accountability in all solutions.
Job Responsibilities
- Lead a team of junior data scientists in developing Gen AI use-cases for Chase Business Banking.
- Design, implement, and optimize agentic AI architectures to support advanced Gen AI use-cases.
- Define and implement robust metrics to evaluate AI agent performance (e.g., accuracy, efficiency).
- Analyze agent outputs and behaviors to identify opportunities for improvement and optimization.
- Conduct bias detection and mitigation, perform fairness assessments, and ensure transparency in AI systems.
- Provide actionable feedback to junior data scientists and AI engineers to enhance agent performance.
- Collaborate with Product Owners, Design, and Technology partners to drive use-case development and deployment.
- Assess and report on the performance, effectiveness, and implications of AI agents and systems.
- Communicate complex findings, risks, and recommendations to stakeholders at all levels.
- Uphold the highest standards of data integrity, security, and compliance with internal and external regulations.
Required Qualifications, Capabilities, and Skills
- Advanced degree (PhD or MSc) in a scientific field (Computer Science, Engineering, Data Science, etc.) with 8+ years of experience in AI/ML.
- Proven experience leading data science teams and delivering AI/ML solutions in a business context. Expertise in statistical analysis, pattern identification, and data-driven decision-making.
- Deep understanding of AI/ML model evaluation, including metrics, methodologies, and calibration. Hands-on experience with bias detection and mitigation techniques.
- Experience working with Gen AI technologies and frameworks. Knowledge of ethical AI principles: bias, fairness, transparency, and accountability. Familiarity with agentic AI architectures and prompt engineering. Proficiency in Python and SQL.
- Proficiency in designing and executing testing protocols for agent behavior and system validation.
- Exceptional communication and reporting skills, with the ability to convey complex findings and risks clearly.
- Strong understanding of the Software Development Life Cycle (SDLC). Experience working within cloud platforms such as AWS, Google Cloud Platform, or Azure.
Preferred Qualifications, Capabilities, and Skills
- Financial services industry experience preferred.
- Experience in risk assessment, particularly in identifying and addressing ethical risks in AI systems.
- Understanding of regulatory requirements and compliance protocols related to AI.
About UsChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.
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