ServiceNow Sales Engineer

The ServiceNow Sales Engineer is a critical technical resource who supports the CRI Sales Team in developing and positioning product-specific solutions during sales cycles. As a key member of the CRI Solutions Division, you will have a major impact on our success by aligning technical capabilities with client needs, leading engaging product demonstrations, and providing expert consultation to potential customers.

This is a hands-on technical consulting role that requires the ability to go wide and deep on solution delivery, work collaboratively with cross-functional teams, and provide compelling technical demonstrations that showcase CRI's Solutions Division offerings. You will thrive in this role if you:

• Excel in fast-paced sales environments.
• Are an expert communicator who can translate technical solutions into clear business value.
• Enjoy problem-solving and developing creative solutions tailored to customer challenges.
• Want to work in a growing, customer-focused team that values collaboration and innovation.

Key Responsibilities

1. Sales Technical Consultation & Solution Positioning

• Act as a technical and domain expert during the sales process, ensuring our solutions align with customer needs.
• Lead discovery sessions to understand client challenges and tailor ServiceNow solutions to address those needs.
• Deliver engaging, high-impact product demonstrations that clearly articulate how CRI's ServiceNow offerings provide business value.
• Provide technical consultation to customers, partners, and ServiceNow stakeholders throughout the sales cycle.

1. Sales Support & Market Differentiation

• Collaborate closely with the CRI Sales Team to develop compelling technical strategies and competitive positioning.
• Maintain expertise on competitive analysis and market differentiation, ensuring we clearly communicate our unique value.
• Work with Marketing & Product teams to align messaging, case studies, and sales enablement materials.
• Support CRI-hosted and industry marketing events, including executive briefings, conferences, user groups, and trade shows.

1. Customer & Product Feedback

• Act as a trusted advisor, gathering and relaying customer feedback to influence ServiceNow product development and enhancements.
• Identify gaps in the client's ServiceNow ecosystem and recommend value-added enhancements based on client use cases.

1. Internal Enablement & Mentorship

• Share best practices, reusable assets, and lessons learned with internal teams to enhance sales efficiency.
• Mentor, train, and guide junior Sales Engineers, helping them develop their technical and presentation skills.
• Partner with CRI ServiceNow Delivery Team which includes Business Analysts, Developers, and Project Managers to ensure seamless handoffs from sales to delivery.

Required Qualifications

• 3 - 5 years of pre-sales solution consulting or sales engineering experience in ServiceNow or enterprise cloud solutions.
• Bachelor's degree OR equivalent technical certifications in IT, engineering, communications, or related fields.
• Exceptional presentation and communication skills with 2-4 years of experience conducting ServiceNow product demos and customer workshops.
• Deep knowledge of the ServiceNow platform and how to align it with business objectives.
• Experience collaborating cross-functionally with executives, developers, solutions engineers, project managers, product marketing, and customers.
• Ability to manage multiple opportunities simultaneously in a fast-paced environment.

Preferred Qualifications

• Certified ServiceNow System Administrator (CSA) OR ability to achieve certification within 180 days.
• ServiceNow Micro-Certifications in one or more of the following:
  • IT Service Management (ITSM)
  • Customer Service Management (CSM)
  • IT Operations Management (ITOM)
  • Strategic Portfolio Management (SPM)
  • Software Asset Management (SAM)
• Experience with Managed Support Services (MSS) and ongoing ServiceNow client support models.