Professional - Customer Care Representative

Overview

On Site
$16 - $17
Contract - W2
Contract - 12 Month(s)

Skills

Customer Service

Job Details

Immediate need for a talented Professional - Customer Care Representative. This is a 12+ months contract opportunity with long-term potential and is located in St. Michaels, Arizona(Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-71889

Pay Range: $16 - $17/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

  • A Customer Care Representative, you will help customers resolve any concerns or questions they may have while creating order package and monitoring orders to meet Customer desired due date/committed date and plays a partner role in providing account data that aids a sales strategy.
  • They complete this byusing customer records provided by account team Billing, Provisioning, & Ordering representative (BPO), marketing, Spotfire, and other sources.
  • Contributing to strategy of sales partner
  • Structure to provide single view customer insight
  • Handling non-sales administrative duties of account management that include LOA expiration management, contract renewal verification and notification, customer notification of network impacts/projects, and managing order volumes to meet account team demands
  • Accountable for customer experience in providing data, escalating, and removing obstacles to allow commitments to be met
  • Managing account revenue reports to allow retention of Total Incremental Billed Revenue (TIBR) of assigned accounts that allow
  • Managing NPS responses and manages action plan for internal improvements identified in discovery
  • Prepares, facilitates team actioning and
  • Contribute to andpresent customer experience related activity on quarterly business orders, changes, tickets, contract update reviews for assigned accounts sharing activity and results
  • Managing relationship to meet any non-standard terms and conditions agreements
  • Contributes to the collection and recording of churn mitigation actions in module
  • Documents all items of connect call into connect case weekly


Key Requirements and Technology Experience:

  • Key skills; Customer Service

Our client is a leading Telecommunications Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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