Sr AWS Connect Developer -Woodlawn, MD

Overview

On Site
Depends on Experience
Contract - W2
Contract - Independent
Contract - 12 Month(s)
No Travel Required
Able to Provide Sponsorship

Skills

Interactive Voice Response
Communication
Computer Science
Distribution

Job Details

Role: Sr AWS Connect Developer
Location: Woodlawn, MD

5+ years contract

DAY TO DAY RESPONSIBILITIES

Every position we take is more rewarding when you know the why behind it. Know your work makes a difference to support those who need it most. If your passion is enabling life changing service to those around, you this is the place for you. Find you passion in a team environment where all members are valued regardless of contractor or employee status. Find your Why with us and take your place in our Leidos Family!!

  • Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes
  • Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications
  • Support and enhance existing processes based on new requirements or upgrades
  • Facilitate requirements gathering, review and document requirements
  • Design and develop solutions within the ServiceNow environment
  • All other duties as assigned or directed.

FOUNDATION FOR SUCCESS (Basic Qualifications)

  • Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field and 8 years of experience. Additional years of experience may be substituted in lieu of degree.
  • 7 years of experience working with large enterprise framework
  • 7 years of hands-on experience working with AWS Cloud platform
  • 3 years of hands-on experience working with Amazon Connect
  • 3 years of experience using Node.js, Python or Java for development
  • 3 years of experience in designing call routing & messaging
  • Excellent interpersonal and communication skills
  • Must be able to obtain and maintain a Public Trust. Contract requirement.

FACTORS TO HELP YOU SHINE (Required Skills)

These skills will help you succeed in this position:

  • Solid AWS Cloud and AWS Connect Developer experience
  • Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat
  • Experience with process flow documentation creation.
  • Experience with Lambda, Lex Conversational, Bots/NLP, Kinesis Streams, Glue, VPC, SMS (Simple Notification Service), AppSync, EventBridge, Kinesis Firehouse, DynamoDB Streams, Service Catalog, Kinesis Data Analytics
  • Strong verbal and written communication skills.
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